As a Developer Support Engineer (IC7) on Unity's VPC deployment team, you'll lead technical onboarding and solution design for our most strategic enterprise customers, acting as their primary technical point of contact from initial discovery through successful deployment. You'll own complex VPC implementations end to end, balancing hands-on technical leadership with a proactive, consultative approach that surfaces risks early and sets each customer up for long-term success.
What you'll be doing- Lead proactive technical onboarding and solution design for strategic customers, ensuring deployment and testing success criteria are achieved.
- Manage multiple customer projects and onboardings simultaneously, serving as the primary technical point of contact throughout.
- Regularly review customer environments to identify opportunities to optimize performance and scalability.
- Collaborate with internal teams to advocate for customer-driven product enhancements based on real deployment friction.
- 5–7 years in a customer-facing technical role in enterprise IT or cloud services.
- Expertise designing connectivity solutions for complex enterprise networks, including Direct Connect/ExpressRoute, VPN redundancy, and Transit Gateways.
- Knowledge of securing VPCs to enterprise standards (SOC 2/ISO), including PrivateLink endpoints, WAF configuration, and strict Security Group architecture.
- Proven ability to lead "whiteboard" discovery sessions that map current- versus future-state infrastructure for mid-sized enterprises and identify risks early.
- Familiarity with DevOps practices and experience advising customers on integrating VPCs into existing CI/CD pipelines (Jenkins, GitHub Actions).
- Expertise in high-performance storage solutions and protocols (NFS/SMB) relevant to 2D and 3D asset pipelines (e.g., Perforce/Plastic SCM).
- Experience supporting customers in the games, media, or real-time 3D space.
- Relocation support is not available for this position
- Work visa/immigration sponsorship is not available for this position
Base Salary Range: We determine the base salary range for this role based on your primary work location:
Zone A: £63,400 – £95,000 GBP gross
Zone B: £68,400 – £102,600 GBP gross
This range reflects the anticipated base salary for this position. Beyond base salary, this role may be eligible for equity awards and participation in our company incentive plans (such as annual discretionary bonuses or sales commissions). The final offer amount will depend on several factors, including geographic location and the candidate’s relevant experience, professional background, and skill set.
This range reflects the anticipated base salary for this position. Beyond base salary, this role may be eligible for equity awards and participation in our company incentive plans (such as annual discretionary bonuses or sales commissions). The final offer amount will depend on several factors, including geographic location and the candidate’s relevant experience, professional background, and skill set.
Benefits
At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.
Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.
While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program
Life at Unity
Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com.
Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
This posting is intended to fill an existing vacancy, and we are committed to providing applicants with updates throughout the hiring process in accordance with applicable law.
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