Senior Customer Success Manager, Nordics

Location: Sweden (Remote)
About the Team
At Cloudflare, we're on a mission to help build a better Internet. Our Customer Success team is at the center of that mission, ensuring our customers unlock the full value of the Cloudflare platform. We partner with some of the world's largest and most innovative enterprises, guiding them through their journey with Cloudflare to ensure their Internet properties are fast, secure, reliable, and scalable.
This team works closely with Account Executives, Solutions Engineers, Business Development, and Sales Operations to drive long-term customer outcomes, while fueling the sustainable growth that enables us to keep providing free services to millions worldwide.
What You'll Do
As a Customer Success Manager for Enterprise Accounts, you'll be the trusted advisor to Cloudflare's most strategic customers across the Nordics. You'll own the post-sales relationship, helping customers realize the full potential of Cloudflare's global network and Zero Trust platform.
Your role is equal parts relationship management, product expertise, and strategic guidance. You'll build deep connections with our customers, aligning Cloudflare solutions to their business priorities, anticipating challenges, and ensuring they achieve measurable value from their investment.
You'll be accountable for customer retention and growth, leading quarterly business reviews, surfacing insights from usage data, and connecting customers with the right people and resources across Cloudflare. Above all, you'll act as the voice of the customer internally-ensuring their needs shape our roadmap and how we go to market.
Key Responsibilities

• Own the customer lifecycle post-contract for a portfolio of Enterprise accounts across Sweden and the Nordics.
• Act as a trusted advisor, translating customer business objectives into tangible outcomes with Cloudflare solutions.
• Lead strategic business reviews that highlight value, ROI, and future opportunities.
• Foster executive-level relationships while also engaging with technical stakeholders across networking, security, and IT.
• Proactively identify risks to customer success and work cross-functionally to mitigate them.
• Partner closely with Product, Engineering, and Marketing teams to ensure customer feedback drives continuous improvement.
• Surface expansion opportunities by uncovering unmet needs and aligning them with Cloudflare's platform capabilities.
• Respond to customer inquiries with speed, empathy, and precision-always aiming to exceed expectations.

Desired Skills & Experience

• Strong communication skills in English and Swedish (written and spoken); additional Nordic languages are a plus.
• Bachelor's degree required.
• 7+ years of experience in cloud security, networking, or SaaS in a customer-facing capacity (Customer Success, Technical Account Management, or Consulting).
• Proven ability to engage enterprise-level stakeholders at both executive and technical levels.
• Deep understanding of Internet infrastructure, networking, and security principles-including application, server, and network security.
• Strong organizational and project management skills; able to manage multiple priorities in a fast-paced environment.
• Experience analyzing customer data to generate insights and drive engagement strategies.
• Familiarity with Gainsight or similar Customer Success platforms is a plus.
• Demonstrated success in leading business reviews that drive customer alignment and outcomes.
• Empathy, curiosity, and a customer-first mindset.