Senior Credit Control Advisor
£26,000 to £28,000 (pro-rata) plus excellent benefits (Work Level 6C)
Part-time, 33.75 hours per week (across either 4 or 5 days)
12-month fixed-term contract
Manchester city centre (hybrid working between home and two days a week in the office https://jobs.coop.co.uk/hybrid-working-policy)
We’re looking for a Senior Credit Control Advisor to join our Finance team within our wider Co-op Business Services (CBS) organisation on a 12-month fixed-term contract. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable, and cost-effective business services across our Co-op. You’ll play a key role in helping CBS to support and realise our group vision of ‘co-operating to build more value for our member-owners every day’.
In this role, you’ll look after our sales ledger and help us to stay on top of payments and hit our cash collection targets. We’ll look to you to maintain an accurate record of collection activities, and collaborate with teams across the wider Co-op to reduce unallocated cash and aged debt, and resolve any disputes that may delay payments.
Why this role matters
Strong cash flow is critical to how we operate at Co-op. In this role, you’ll help protect our financial position by making sure payments are collected efficiently, issues are resolved quickly, and our ledger stays accurate and well-managed.
What you’ll do
- Carry-out excellent customer service and credit control activities to make sure that sales ledger accounts are collected promptly via telephone and email
- Delegate tasks across the team and manage our shared mailbox
- Handle inbound and outbound calls to internal and external clients
- Support our Credit Control Advisors with more complex queries
- Collect payments with care, discretion, and accuracy
- Maintain an accurate record of collection actions, making sure all notes and payment promises are documented
- Working with internal colleagues to resolve disputes which delay payment
- Reduce unallocated cash and aged debt
- Assisting with reporting and ledger downloads
What you’ll bring
We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:
- Experience in a credit control or sales ledger role
- Experience supporting and training team members
- A high level of accuracy and attention to detail
- Strong Microsoft Excel skills (e.g., VLOOKUPs and pivot tables)
- Good communication, negotiation, and customer service skills
- A proactive approach to problem-solving
Why Co-op?
At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:
- 28 days holiday (pro-rata) plus bank holidays
- A pension with up to 10% employer contributions
- 30% discount on Co-op products and 10% off other brands
- Stream – early access to a percentage of your pay as you earn it
- Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
- 24/7 colleague support service
- Training and support for your development and career progression
- Cycle-to-work scheme
A place you’ll belong
We’re building diverse teams that reflect the communities we serve. We welcome applications from everyone, and our support centre is an inclusive environment where all our colleagues can thrive.
If you have a disability, we’ll make reasonable adjustments to support you through the recruitment process. We’re also proud to be part of the Disability Confident scheme - if you’re disabled and you meet the minimum criteria for this job, we’ll guarantee you an interview.
Learn more about our recruitment process at https://jobs.coop.co.uk/apply-process
Explore our commitments to diversity, inclusion and wellbeing at https://jobs.coop.co.uk/diversity-inclusion-wellbeing
As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.
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