Jobs at Co-op

Provide mobile funeral arranging services: meet clients, arrange visits, handle enquiries, maintain branch standards, manage digital records and invoicing, assist with care and safe handling of the deceased, and perform general administrative duties.

Provide compassionate, client-facing funeral arrangement support including booking visits, managing documentation and invoicing, maintaining a safe, welcoming funeral home, and assisting with the care, preparation and manual handling of the deceased. Use digital systems to update client records and ensure regulatory compliance.

Plan and deliver multi-channel CRM campaigns and customer journeys for Insurance, Funeralcare and Legal Services. Manage audience segmentation, data selections and QA; launch and test campaigns; monitor performance and provide data-driven optimisation recommendations while ensuring regulatory and governance compliance.

Manage the sales ledger and lead credit control activities to collect payments, reduce aged debt and unallocated cash, resolve disputes, support and train advisors, handle inbound/outbound calls and emails, maintain accurate collection records, and assist with reporting and ledger downloads.

Manage probate-related property transfer cases end-to-end: own a caseload, liaise empathetically with clients and third parties, use a case management system, and support probate conveyancing tasks while meeting targets.

Manage and develop a team of senior and lead probate case managers, ensure high-quality legal advice and case progression, provide technical audit support, champion client service, and drive continuous improvement.

Manage Co-op's indirect tax reporting and compliance (VAT and Plastic Packaging Tax), handle HMRC enquiries and audits, provide proactive tax advice, support forecasting and tax cashflow, identify process improvements, work on corporate development tasks, and coach junior staff to strengthen tax controls and governance.

Join Co-op Funeralcare as an Embalmer, providing respectful care and preparation for the deceased, supporting a team, and building community relationships.

Lead financial management of SAP transformation programmes: oversee budgets, forecasts and spend; monitor business case performance and benefits realisation; provide financial insight to programme leaders and senior stakeholders; produce governance reporting; manage project cost centres and maintain financial controls.

Manage probate cases from start to finish using a case management system and AI tools, while ensuring client satisfaction and team collaboration.