Jobs at Co-op

Provide mobile funeral arranging services: meet clients, arrange visits, handle enquiries, maintain branch standards, manage digital records and invoicing, assist with care and safe handling of the deceased, and perform general administrative duties.

Lead and develop the organisation’s identity and access management capability, including IAM standards, governance, privileged access, Zero Trust, conditional access, and authentication. Manage identity engineering and access control operations, provide security assurance for audit and compliance, solve complex access challenges, and partner with architecture, engineering, security, and business teams. Coach technical teams, influence senior stakeholders, and build a high-performing IAM community.

Provides telephone, administrative, and systems support to colleagues and external customers within People Services. Responsibilities include responding sensitively to queries, maintaining partner relationships, meeting individual and team KPIs, delivering strong customer service, and identifying process improvements. The role offers mentorship and opportunities to build HR knowledge and experience.

Provide consultative sales support for estate planning and later-life legal services through phone, video, and occasional face-to-face appointments. Identify client needs, explain options clearly, guide funeral-plan decisions in line with FCA regulations, achieve targets, maintain accurate records, and collaborate with colleagues to deliver positive client outcomes.

Arranges funeral services and supports families in person and by phone. Maintains accurate client records, documentation, arrangements, and invoicing using digital systems. Keeps the funeral home safe, clean, and welcoming while reporting maintenance issues. Assists with coffin handling and the care and preparation of deceased individuals for viewing, following health and safety procedures. No previous funeral industry experience is required; full training is provided.

Lead financial management of SAP transformation programmes: oversee budgets, forecasts and spend; monitor business case performance and benefits realisation; provide financial insight to programme leaders and senior stakeholders; produce governance reporting; manage project cost centres and maintain financial controls.

Processes incoming and outgoing mail, scans confidential documents into the case management system, identifies case references, distributes unscanned items, supports site services, and securely stores and retrieves wills. The role requires strong organisation, accuracy, attention to detail, confidentiality, and the ability to learn new processes and systems. Prior administrative experience is desirable but not essential.

Provides compassionate funeral arrangement and client support across Aberdeen City, Stonehaven, and Ellon. Duties include meeting clients, arranging family visits, maintaining a clean and welcoming branch, managing documentation and invoicing through digital systems, updating records, and referring regulated funeral-plan work. The role also involves transporting, moving, preparing, and providing personal care for deceased individuals, including preparation for viewing. Full training is provided; independent working, communication, empathy, accuracy, basic numeracy, IT skills, and safe manual handling are required.

Own the end-to-end drafting, negotiation, amendment, signature, storage, and administration of business customer sales contracts. Advise sales, finance, legal, propositions, and operations teams; ensure contracts reflect approved commercial positions; identify and resolve risks, disputes, and compliance issues; and improve contract templates, terms, processes, and governance standards.

Join Co-op Funeralcare as an Embalmer, providing respectful care and preparation for the deceased, supporting a team, and building community relationships.

Leads the strategy, roadmap, governance, performance, and continuous improvement of Salesforce and customer-contact technology platforms. Manages Salesforce supplier relationships, licensing, budgets, investment decisions, security, resilience, scalability, and enterprise transformation dependencies. Leads and develops Product Managers while partnering with business, engineering, architecture, service, and delivery teams to deliver measurable value and seamless customer and colleague experiences.

Design, build, and maintain Microsoft Power Platform solutions, including Power Apps, Power Automate workflows, Copilot Studio agents, Dataverse integrations, and Power Automate Desktop RPA. Translate business requirements into scalable architectures, improve processes through AI and automation, troubleshoot platform solutions, support governance, and provide technical coaching to engineers and citizen developers.

Supports families with funeral arrangements, client communication, family visits, documentation, invoicing, and record updates. Maintains a clean and welcoming funeral home, handles basic administrative and digital tasks, and assists with coffin movement and the preparation and care of deceased individuals for viewing. Full training is provided, and the role requires empathy, discretion, accuracy, communication skills, and physical ability.

Manage and develop a team of senior and lead probate case managers, ensure high-quality legal advice and case progression, provide technical audit support, champion client service, and drive continuous improvement.

Manage probate cases from start to finish using a case management system and AI tools, while ensuring client satisfaction and team collaboration.