Job Description
Are you ready to shape the future of product innovation at JPMorgan Chase? As a Senior Associate - Product Manager, you will play a crucial role in delivering high-quality products that resonate with our clients. Join us to make a meaningful impact by building end-to-end payments product experiences that drive value for our customers through successful product launches and exceptional client experiences.
As a Senior Associate - Product Manager in Connected Commerce, you will be at the forefront of product innovation, guiding the end-to-end product life cycle. You will act as the voice of the customer, developing profitable products that provide customer value. Collaborating closely with cross-functional teams, you will ensure scalability, resiliency, and stability in delivering high-quality products that exceed customer expectations. Your focus will be on building comprehensive end-to-end payments product experiences that align with our strategic goals.
Job Responsibilities:
- Develop and execute a product strategy and vision that delivers value to customers.
- Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
- Own, maintain, and develop a product backlog that supports the overall strategic roadmap and value proposition.
- Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
- Monitor and drive product success through performance metrics, customer feedback, and manage product issues while ensuring compatibility with evolving technologies.
- Maintain comprehensive product documentation and training materials.
- Support Sales, Relationship Managers, and Solutions teams with product expertise and maintain strong stakeholder relationships.
- Support sales presentations, client discussions, and Request For Proposal (RFP) processes.
- Oversee vendor and partner engagements/relationships in collaboration with Payments partner groups.
Required qualifications, capabilities, and skills
- 4+ years of experience in product management or a relevant domain area.
- Advanced knowledge of the product development life cycle, design, and data analytics.
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
- Demonstrated success in product management roles, ideally within the financial services industry.
- Exceptional leadership, communication, and interpersonal skills for driving change and influencing stakeholders.
- Ability to think strategically with a focus on long-term objectives while executing plans methodically.
- Strong commercial aptitude and ability to identify and capitalize on opportunities.
Preferred qualifications, capabilities, and skills
- Experience working in a highly matrixed, complex organization.
- Blend of critical and creative thinking, outstanding communication skills, and ability to inspire and work well with others.
- Experience working effectively in a matrixed environment, with the ability to build and maintain positive relationships across diverse peer groups.
- Bachelor's degree, (MBA preferred), in computer science, business, or related field.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
