Salesforce Development Lead (Communications Cloud & Omni-Studio)

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. 

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

We are seeking an experienced Salesforce Development Lead to guide the design, development, and delivery of Salesforce Communications Cloud solutions. The ideal candidate will have a strong technical background in Salesforce development, extensive experience with Omni-Studio, and a proven ability to lead teams in building scalable, high-performing solutions for the communications industry. This role involves hands-on development, technical leadership, and collaboration with cross-functional teams to meet business objectives.Key Responsibilities:

Technical Leadership:

• Lead a team of Salesforce developers, providing technical guidance, code reviews, and best practices.

• Define and enforce coding standards, development methodologies, and deployment processes to ensure high-quality deliverables.

• Collaborate with solution architects, business analysts, and project managers to design robust Salesforce solutions.

Salesforce Development:

• Develop custom Salesforce solutions using Apex, LWC (Lightning Web Components), Omni-Studio (OmniScripts, DataRaptors, and Integration Procedures), and other Salesforce tools.

• Configure and customize Salesforce Communications Cloud, including product catalog, CPQ, and order orchestration functionalities.

• Design and implement complex workflows, automations, and integrations with third-party systems.

Omni-Studio Expertise:

• Leverage Omni-Studio tools such as OmniScripts, DataRaptors, and FlexCards to build dynamic, user-friendly interfaces and processes.

• Optimize Omni-Studio solutions for performance, scalability, and maintainability.

• Stay updated on Omni-Studio enhancements and incorporate new features into development strategies.

System Integration:

• Design and implement integrations between Salesforce and external systems (e.g., billing platforms, OSS/BSS systems, and payment gateways) using APIs, middleware, and custom development.

• Ensure data integrity and seamless data flow across integrated systems.

• Troubleshoot and resolve integration issues to maintain system reliability.

Quality Assurance and Optimization:

• Perform code reviews and unit testing to ensure compliance with best practices and business requirements.

• Optimize existing Salesforce implementations to improve performance, scalability, and usability.

• Monitor system health and resolve technical issues proactively.

Stakeholder Collaboration:

• Work closely with Solution Architects to estimate work, propose solutions, and provide technical expertise.

• Conduct training and mentoring sessions for junior developers and administrators.

Qualifications:

Education:

• Bachelor’s degree in Computer Science, Information Systems, or a related field.

Experience:

• 5+ years of Salesforce development experience, including hands-on experience with Communications Cloud.

• 3+ years of experience with Omni-Studio tools, such as OmniScripts, DataRaptors, Integration Procedures, and FlexCards.

• Proven track record of leading development teams and delivering complex Salesforce projects.

Skills:

• Proficiency in Salesforce development tools and languages, including Apex, LWC, Visualforce, and SOQL.

• Strong understanding of Salesforce architecture, including data models, security, and integrations.

• Experience with Agile development methodologies and tools (e.g., Jira, Git).

• Excellent problem-solving and debugging skills.

Preferred Skills:

• Salesforce certifications, such as Platform Developer II, Communications Cloud Consultant, or Omni-Studio Developer.

• Experience with telecommunications industry processes, including order management, service provisioning, and billing.

• Familiarity with middleware platforms like MuleSoft or Boomi.

• Knowledge of DevOps practices, including CI/CD pipelines and version control systems.

Work Environment:

• Flexible work arrangements with opportunities for hybrid or remote setups.

• Collaborative team culture focused on delivering cutting-edge solutions.

• Opportunities for professional development and Salesforce certifications.

For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page.
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