At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.
At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.
Overview
The primary role of the Sales Support Specialist is supporting the Inside and Field Sales organization while focusing on providing exceptional customer experiences to Global Knowledge clients. This position is responsible and accountable for the order to invoice process with a commitment to delivering operational excellence. This individual will work closely with Leadership, Sales, Partners and Vendors and Internal departments regarding various program processes, end to end order process and procedures, training schedules, account maintenance, data validation and relationship management.
Responsibilities:
- The Specialist is responsible for documenting and understanding the order management processes for various customer enrollments and prepay purchases.
- Processing new orders for enrollments or events
- Identifying and implementing process enhancements and automation to improve efficiency.
- Verifies customer information and maintains an audit trail of the order management process to ensure data integrity.
- Coordination with Sales and other departments to resolve order processing and ensuring compliance with contractual terms.
- Month-end reporting, analyzing sales data, and providing necessary documentation for audits.
- Other projects as needed
Here’s What We Are Searching For:
Skills & Qualification Requirements
- A minimum of two years of customer or sales support experience is required, with a preference for those having a background in training or professional services
- Minimum two (2) years - experience working with sales channels
- Excellent communication skills (oral and written)
- Strong organizational skills and abilities
- Proficient in MS Word and Excel
- Proficient in researching, writing, editing, and proofreading
Desirable Requirements
- Experience with major ERP systems (Microsoft, Oracle, SAP, etc.)
Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.
Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.
Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
