At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.
Job Description: Customer Service
Position: Customer Service
Location: India
Department: Customer Success
Language: Fluency in Spanish/French/Dutch verbal and written communication
About the Role:
We are seeking a dedicated and proactive Customer Service to join our dynamic team for the European Region. In this role, you will be the primary point of contact for our clients, ensuring they receive exceptional service, support, and value throughout their journey with our company. Your goal will be to build strong relationships, drive customer satisfaction, and help our clients achieve their desired outcomes using our products or services.
What would you do:
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Respond to customer inquiries via phone, email, and chat, ensuring quick and effective resolutions
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Collaborate with internal teams to resolve technical or operational issues for the customer
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Understand customer goals and align our solutions to support their success
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Manage and resolve customer escalations with empathy and efficiency
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Serve as the main contact for assigned customers, addressing queries and providing solutions in a timely manner
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Develop and maintain strong, long-lasting relationships with clients
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Track customer engagement and product usage to identify opportunities for improvement
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Act as the voice of the customer within the company, sharing feedback with product, sales, and marketing teams
What we are looking for:
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Eager to develop and enhance my customer service skills through hands-on experience and learning opportunities
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Highly adaptable and flexible, able to adjust quickly to new situations and challenges with a positive mindset
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Proven ability to thrive under pressure, maintaining focus and delivering quality results in fast-paced environments
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Strong problem-solving skills, with a keen ability to analyze situations and find effective, creative solutions
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Excellent written and verbal communication skills, able to convey information clearly and effectively to diverse audiences
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Highly results-oriented, consistently focused on achieving goals and delivering measurable outcomes
Qualifications:
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Education: Bachelor's degree
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Experience: Minimum 1 to 2 years of experience in a customer facing role
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Skills:
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Strong communication and interpersonal skills
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Problem-solving and conflict-resolution abilities
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Proficiency with CRM software and support tools (e.g., Salesforce, Zendesk).
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Ability to manage multiple priorities and meet deadlines
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Analytical mindset with attention to detail
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Ability to read and write in French/Spanish/Dutch language
Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.
Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.
Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
