Auckland preferred | Christchurch considered
Mō te tūranga | About the Role
We’re looking for an experienced Risk and Compliance professional to join our Transformation and Customer Operations team, supporting Enterprise Fulfilment Operations across Mortgage Operations, Lending Service and Transaction Banking Services.
This is a great opportunity for someone who enjoys partnering closely with the business, providing practical risk advice and strengthening operational risk, compliance and governance outcomes. Working within the first line of defence, you’ll support informed, risk-based decision making and help uplift risk culture across Transformation and Customer Operations.
Key Responsibilities:
Provide operational risk, regulatory, compliance and conduct support across TCO, with a focus on Enterprise Fulfilment Operations.
Partner with business leaders and stakeholders to identify, assess and manage risk in day-to-day operations.
Support the business to navigate complex risk and compliance matters, including AML, Privacy, CCCFA and Business Continuity Planning.
Deliver effective risk governance through sub-business unit meetings and the TCO Risk Forum.
Actively manage the TCO Risk Profile to support informed, risk-based decision making by the TCO Leadership Team.
Lead incident, issue and action management activities, ensuring matters are logged and managed in line with policy requirements.
Undertake control testing, maintain risk registers and support a strong control environment across the business.
Work with teams on remediation activity, findings and continuous improvement opportunities.
Deliver risk-related training and help uplift risk culture and risk maturity across the TCO community.
Act as a key liaison between TCO teams and second line Operational Risk and Compliance teams.
Nā tāu rourou | What will you bring?
We’re seeking a collaborative and pragmatic risk professional who understands how operational businesses work and can confidently engage with a broad range of stakeholders. You’ll be comfortable balancing risk, regulatory obligations and business outcomes, while bringing a practical and solutions-focused approach.
5+ years’ experience within financial services, ideally within banking.
Experience in operations, operational risk, compliance, assurance or risk advisory.
Strong understanding of financial services regulatory requirements and risk governance practices.
Proven stakeholder management skills, including the ability to build credibility with senior leaders and key business stakeholders.
Strong analytical skills and the ability to understand the impact of decisions, including identifying risk and compliance concerns.
Ability to manage multiple priorities with efficiency, resilience and strong judgement.
Excellent written and verbal communication skills.
Ability to work autonomously while contributing to a collaborative team environment.
A tertiary qualification in Legal, Finance, Business or a related discipline.
Experience managing risk and risk performance in large scale, complex environments.
Experience supporting mortgage, lending, transaction banking or operational business areas.
Westpac Hei Wāhi Mahi | Working at Westpac
Immersing yourself in a supportive team environment, and receive some of the best banking and lifestyle benefits in the market along with:
4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
Additional purchased leave options up to 4 weeks per year
Banking benefits, insurance discounts and superannuation scheme
Career growth - we promote internal capability and have programmes that recognise star performers
Generous parental leave and top up government paid parental leave
School holiday subsidy - help you balance work and family during school holidays
2 volunteer days per year
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
13 August 2026
