Lead and mentor Project Managers for eQMS implementation, oversee project execution, ensure customer satisfaction, and promote best practices across EMEA.
Dot Compliance is an AI Empowered, innovative cloud-based software company providing electronic Quality Management System (eQMS) solutions to life sciences companies. Our solutions, built on the Salesforce platform, enable organizations to replace traditional paper-based quality processes with scalable, compliant, and efficient digital systems.
We are seeking an experienced and driven Practice Manager to lead a team of Project Managers across EMEA who are responsible for implementing our eQMS solution. The role includes both people management and hands-on project execution, ensuring successful project delivery and driving customer satisfaction.
Key Responsibilities
- Lead and mentor a team of 4 Project Managers, ensuring consistent delivery quality and adherence to methodology across EMEA implementations.
- Oversee project planning, execution, and monitoring across the regional portfolio, acting as a senior escalation point for customer engagements.
- Serve as a lead Project Manager on selected strategic or complex customer projects.
- Ensure successful onboarding and development of team members, including performance reviews and career growth plans.
- Promote best practices and process consistency across the professional services organization.
- Monitor project KPIs, timelines, budget, and customer satisfaction across the portfolio.
- Collaborate with internal stakeholders (Sales, Product, Support, Customer Success) to support cross-functional alignment.
- Foster a high-performance, customer-centric team culture.
- Support the development and adoption of tools, templates, and methodologies for project delivery.
- Contribute to resource allocation and project staffing planning.
- 7+ years of experience in professional services or Customer Success or project management in the life sciences sector, including 2+ years in a team leadership role.
- Strong understanding of regulatory requirements and quality processes in pharma, biotech, and/or medical device industries (e.g., ISO 13485, FDA 21 CFR Part 11).
- Experience with eQMS implementation, preferably on Salesforce-based platforms.
- Demonstrated ability to manage complex projects and lead cross-functional teams.
- Proven ability to coach, develop, and retain high-performing project managers.
- Bachelor’s degree in Science, Engineering, Business Administration, or a related field.
- Excellent verbal and written communication skills in English (additional languages such as German or French are a plus).
- Strong problem-solving, organizational, and stakeholder management skills.
Bonus Points
- Experience with Dot Compliance or similar cloud-based QMS platforms.
- Familiarity with Salesforce CRM or Force.com platform.
- PMP, PRINCE2, or equivalent project management certification.
Top Skills
Cloud-Based Solutions
Eqms
Fda 21 Cfr Part 11
Iso 13485
Salesforce
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