Project Manager - Technical

MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS: 

As a Project Manager - Technical at Kainos, you will sit within the Partner Enablement team, acting as the glue that maintains and continually improves the quality and delivery of our Kainos Employee Document Management product. You will be accountable for the success of customer migration projects within the product, and responsible for maintaining, updating and assuring the quality of any internal or external platforms aligned to the onboarding or delivery of the product. You will work closely with product, engineering, customer success, professional services, and partner teams to raise the bar on how we deliver and how our customers and partners experience the product. 

You will be working with a well-qualified and expert team within Kainos’ Workday products business, supporting a growing global customer base across our product portfolio. Workday products is a key part of Kainos and we are scaling our products and services rapidly. This is an opportunity to join at a crucial time and shape how we deliver quality across the product team, how we onboard customers and partners, and how we migrate customers onto the latest versions of our products.  

To continue to drive the success of our Workday products, we need to ensure that product quality and delivery are continually improving, that customer migrations are planned, communicated and executed with discipline, and that the platforms supporting onboarding and delivery are well-maintained, well-assured and fit for purpose. This role provides the opportunity to engage directly with customers, partners and a wide range of stakeholders across Kainos. 

You will be responsible for: 

• Sitting within the Partner Enablement team as the glue that maintains and continually improves the quality and delivery of the product 

• Being accountable for customer migration projects within the product — making sure they are scoped, planned, resourced and executed to a consistently high standard, with clear customer communications throughout 

• Acting as the lead for the most strategic or complex customer migrations, or stepping in to support where additional capacity or expertise is needed 

• Maintaining, updating and quality assuring any internal or external platforms aligned to the onboarding or delivery of the product — keeping content current, the user experience clean, and the underlying tooling well-supported 

• Defining and running the quality assurance approach for onboarding and delivery — measuring outcomes, surfacing issues, and driving improvements 

• Championing consistency in how we plan, deliver and report on work across the product team, and embedding best practice ways of working 

• Tracking dependencies, risks, issues and decisions across multiple concurrent workstreams within the product team, and reporting clearly to senior leadership 

• Working closely with Product Owners, Engineering, Customer Success, Professional Services, Partner teams and Information Security to align priorities and unblock delivery 

• Supporting resource planning, capacity forecasting and timeline management across the product portfolio 

• Driving continuous improvement in our delivery practices, applying Agile, Lean and traditional approaches as appropriate 

• Coaching and mentoring others, and developing the delivery and quality assurance capability across the product team 

• Supporting commercial conversations and pre-sales activity where delivery confidence and credibility are needed 

MINIMUM (ESSENTIAL) REQUIREMENTS: 

• A minimum of 3-5 years’ experience in a delivery or technical project role within a SaaS or technology product environment, with responsibility for the quality and delivery of the product, not just project administration 

• Demonstrable experience owning or overseeing customer-facing implementation, migration or upgrade projects in a software product 

• Experience maintaining and quality assuring platforms or tooling that support onboarding, enablement or delivery (e.g. LMS, knowledge bases, partner portals, internal delivery platforms) 

• Proven track record of running multiple concurrent workstreams with clear visibility of scope, schedule, cost, risk and quality 

• Excellent communication skills are vital. You’ll need to be a persuasive and effective communicator with strong negotiating skills. It’s not only about talking, you’ll need to be able to listen, understand, and build on other’s viewpoints, and to communicate confidently with both technical and non-technical audiences. 

• You will need an eye for detail, particularly to interpret supplied information and understand sources and challenge where necessary 

• The ability to facilitate team meetings, planning sessions and group conversations 

• Comfort and ability to engage with customers to understand their environment, priorities and constraints, and to support functional or technical project discussions 

• Relevant commercial experience and awareness to help shape delivery commitments and protect commercial outcomes 

• A good understanding of technology, cloud services, SaaS delivery and digital trends 

• The ability to communicate effectively with the team and external stakeholders, including at senior level 

• Being flexible to travel if required to customer and partner locations worldwide 

DESIRABLE: 

• Experience working in or alongside the Workday ecosystem 

• Experience owning or supporting learning, onboarding or enablement platforms (e.g. LMS, knowledge bases, partner portals) 

• Experience delivering products or services in security, audit, risk or compliance domains 

• Experience managing cloud-native platforms (AWS, Azure or GCP) 

• Recognised project management certification (PMP, PRINCE2, AgilePM, SAFe or PMI-ACP) 

PEOPLE MANAGEMENT: 

Your role will include managing people with your responsibilities to include: 

• Agreeing, setting and reviewing your and your team’s goals aligned to Kainos, Workday practice and your Capability 

• Providing support so that your and your team’s goals can be achieved 

• Reviewing and refining goals for relevance and to keep performance on track 

• Reviewing performance against goals and provide feedback 

• Conducting 1:1 monthly and/or project completion feedback meetings 

• Requesting and providing regular feedback in Workday 

• Completing End of Year reviews and agreeing the outcomes for the year 

• Identifying training to support your and your team’s development 

• Pursuing and supporting you and your team members’ career paths and progression 

• Reviewing weekly workload forecasting (staff allocations and timesheet checks) and utilisation 

• Actively being involved in recruitment/interviews 

• Reviewing attrition and retention metrics 

ABOUT KAINOS WORKDAY PRODUCTS: 

Kainos’ Workday products business builds and supports a growing portfolio of cloud-based products that help our customers get more value from their Workday investment — across automated testing, security, audit and operations. Our products serve a global customer base of household-name organisations, and we continue to expand our capabilities, our portfolio and our reach. This role sits across the product team, working closely with product, engineering, customer success and professional services to raise the bar on how we deliver, and with our customers to bring them onto the latest versions of our products safely and quickly.