Location: Office & home based; site based as required
Office Location: Bedford or Warrington
SUMMARY
As Service Project Manager you will be responsible for helping the company to develop and maintain strong commercial growth through coordinating projects in a busy team environment.
Required to establish, promote and maintain excellent rapport with all customers, sales team colleagues, all service personnel and suppliers.
The role will include project co-ordination both externally and internally, acting as a single point of contact to the wider stakeholder group, knowledgeable in H&S and technical document provision, and holding a consistent strive to maintain and exceed defined project performance measures including delivery margins, cost budgets, sales forecasts and engineer efficiency. Furthermore, you will regularly communicate with and support your fellow service project team members.
Areas of responsibility will see the successful candidate taking ownership of large remedial orders which have potential to hold a value of several million pounds.
High pressure role, at times requiring regular extended on-site customer facing responsibilities. Acting as single point of contact both remotely and on-site to act as lead to all connected stakeholder parties (client, suppliers, engineers, Vertiv) involved in the project. Depending on prior knowledge / experience the role may also include a developmental progression plan to expand technical and industry related knowledge.
DUTIES & RESPONSIBILITES
Service Project Management
1. Review and understand requirements and details of each project awarded for delivery, to create and deliver detailed project work plans, adapting and revising as appropriate to meet changing customer needs and requirements.
2. Manage day-to-day operational aspects and lead the planning and implementation of Service projects from order acceptance through to completion and handover.
3. Provide project co-ordination externally between client / consultant, sub-contractors, and suppliers, and internally between other Vertiv departments including Service Sales, Service planning, Supply chain, Finance, and Service Operations.
4. Deliver all awarded projects in line with the fixed budget available, wherever possible look to increase the exit margin through good organization and efficiencies.
5. Provide forecasting and project status updates to Service project Delivery Manager via weekly/monthly reports.
6. Work closely with the Service Operations Department to co-ordinate engineering resource ensuring all site works are performed efficiently and with costs only incurred that can be charged to the project.
7. Provide single point of contact for the customer with a particular responsibility for site attendance at all significant project milestones such as pre-start meetings, delivery events, project start-up. This role will involve extended periods on site should specific customer orders require.
8. Preparation and regular publication of method statements, risk assessments, project schedules, and technical drawings; take ownership of all supporting project documents.
9. Provide a single point of contact to customers when works order instructions sit across multiple lines of technology, such examples – AC power and battery.
10. Be a positive influence with all colleagues.
11. It is the responsibility of the successful candidate to manage and perform all activities, tasks, and obligations associated with this role in strict accordance with the Company's International Trade Compliance Regulation certification program, covering Export Compliance, Import Compliance, EU Arrivals and Dispatching, and Supply Chain Security.
Non-contract Margin and O/P Improvement
1. To review each works order instruction and identify areas where profit & exit margins can be improved/increased.
2. Co-ordinate/advise on operational delivery of non-contract sales where improvements can be made to ensure profit is maximized.
3. Look to consolidate multiple tasks into fewer visits wherever possible to provide increased operational efficiencies and improved operating performance for the business.
Reporting
1. Provide regular forecast reports to Service project Delivery Manager on a weekly basis, maintain accurate financial forecast for project deliverables each month.
2. Ensure that Vertiv’s operating system (Oracle) reflects real-time financial reporting, demonstrating full control for your order book, including financial reporting and monitoring.
3. Provide regular meaningful financial reports each month including accurate details on margin improvement. Supply the business with a record of operating performance for all projects delivered in that month.
4. Maintain all regular reporting lines each month.
QHSE
1. Assess and control all risk (health, safety and environmental) identified for all standard activities and premises. Identify and comply with all relevant legislation.
2. Ensure all suppliers, contractors and subcontractors involved in your projects are vetted, approved and compliant for use.
3. Ensure safe working practices with appropriate procedures, prevention measures & precautions are in place.
4. Reduce adverse events; incur no lost time events or high severity events.
5. Look to minimize gas & electricity consumption wherever possible, reduce landfill waste and incur no major environmental events.
6. To increase awareness of the management system and elements of operation. E.g. health and safety and environmental management.
Interactions:
External customers and intermediary customer representatives, Service Operations teams, Key Accounts, Technical Support staff, Service Contract Sales, Non Contract Sales, Product Sales, Marketing, Facilities, HR, Finance, Subcontract Service Providers & Suppliers.
Knowledge, Skills and Abilities:
1. At least 5 to 10 years prior experience in an Electrical / Electronic support industry, delivering high levels of service provisioning & Customer management. Providing a strong understanding of service delivery, customer management, project governance and safety procedures.
2. Be willing to learn and develop industry / company knowledge with the support of your peers.
3. Highly self-motivated and capable of operating with minimal supervision.
4. Strong financial management & IT skills.
5. Strong focus on customer satisfaction and long-term customer relationship building.
6. Excellent organizational and time management skills.
7. Excellent written and verbal communications.
8. Commercially astute with good negotiation skills.
9. Ability to successfully interface with various departments and personnel in potentially stressful situations.
10. Be willing to regularly travel to and from customer sites and spend extended time on site if required
11. Valid driving licence
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