Join TRG Screen: Building World-Class Teams. One Expert at a Time.
Are you ready to be part of a dynamic team at the forefront of subscription spend management innovation?
At TRG Screen, we're not just redefining how organizations manage their subscription expenses – we're shaping the future of the industry. With cutting-edge solutions and a commitment to excellence, we empower businesses around the globe to optimize their subscription investments and drive sustainable growth.
Join us in our mission to revolutionize subscription management and make a meaningful impact on the way businesses access and utilize critical information. At TRG Screen, your talent and ambition will find a home, where opportunities for growth and advancement abound.
About TRG Screen
TRG Screen is the leading provider of market data and subscription management technology and automation solutions, tailored to the unique needs of financial institutions and legal firms. Our integrated suite of solutions includes market data and subscription spend management, usage management, compliance reporting, and comprehensive managed services, which hundreds of clients worldwide use to remove cumbersome and inaccurate manual processes and gain control over market data and subscription costs at scale. For more than 25 years, TRG Screen has enabled businesses who rely on market data to monitor and strategically manage spending and usage of data and information services, including market data, research, software licenses, consulting and other necessary corporate expenses. TRG Screen solutions give decisionmakers full transparency into subscription spend and usage, enabling them to proactively manage subscription costs at scale, conduct more informed vendor negotiations, improve governance, and avoid unnecessary spending on these mission-critical business services. TRG Screen is headquartered in New York City, with offices in Europe and Asia, as well as a 24x7 client support center in Bangalore, India.
TRG Screen is a portfolio company of Vista Equity Partners, one of the world’s largest and most respected private equity firms.
The Role:
Our business is growing. We are looking for someone to challenge the status quo, who can radically improve our ability to deliver customer-facing projects at scale and in alignment with program management and governance best practices. The primary objective of the new Customer Operations Program Manager role is to own the successful delivery of our portfolio of Customer facing projects including new business implementations, platform migration and service expansion projects, to accelerate time-to-value for our customers and build our ability to scale project delivery.
The Program Manager is a senior member of the Professional Services team, striving for rapid value realization and prolonged health status post go-live. This role is a hybrid player/coach, meaning this role will own the overall program strategy and direction of participating teams while also leading selected high-impact projects directly.
This is an opportunity for an experienced program manager to take a high-profile position in the customer org providing oversight and direction across multiple high impact, customer-facing projects while integrating program management best practices throughout the organisation.
Responsibilities
- Design, develop and manage the Customer Operations book of work governance model and stakeholder reporting
- Directly oversee key customer projects while also guiding and supporting project managers and contributors across multiple initiatives.
- Plan and define the scope of the program and individual projects, ensuring alignment with business objectives.
- Develop and track project plans, ensuring on-time, within-scope, and within-budget delivery.
- Drive efficiency in program execution, continuously improving processes to scale project delivery.
- Manage risks and issues, proactively identifying challenges and implementing mitigation strategies.
- Ensure seamless platform migrations, driving customer success and adoption post-go-live.
- Foster cross-functional collaboration in support of the customer experience, working closely with internal teams and external stakeholders.
- Establish and maintain program governance, ensuring proper documentation, reporting, and compliance.
- Superior communication and leadership skills to co-ordinate cross-functional teams in support of rapid value delivery for our customers
Skills and Qualifications
- 8+ years of proven experience as a Program Manager or Senior Project Manager, ideally within software implementation, SaaS, or professional services.
- 5 years of people management experience, including mentoring, coaching, and leading project teams.
- Experience managing customer-facing projects with a strong focus on client success and adoption.
- Ability to balance strategic oversight with hands-on project execution (hybrid player/coach approach).
- Strong understanding of program and project management methodologies
- Excellent leadership, communication, and stakeholder management skills.
- Proficiency in project management tools (e.g., Jira, MS Project, Asana, or similar).
- Experience in risk management, budgeting, and resource allocation.
- Bachelor’s degree in a relevant field; Project Management certifications (PMP, PgMP, or Agile) are a plus.
Salary Range
£70,000—£75,000 GBP
Join TRG Screen and unlock your potential in an environment where innovation thrives, opportunities abound, and your contributions make a difference. We are an equal opportunities employer. We recognise and value the power of diversity in our workplace and are committed to being an employer of choice for everyone. We welcome and encourage applicants from all backgrounds. All applications for employment are considered strictly on the basis of merit.
At TRG Screen, we understand that diverse and inclusive teams are not just beneficial, they are essential to our success. We recognize that embracing diverse perspectives, backgrounds, and experiences fosters innovation, enhances problem-solving capabilities, and drives better business outcomes. By cultivating a culture of inclusion where every voice is heard and valued, we empower our world class teams to thrive, excel, and drive positive change.
We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.
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