We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realize that aspiration.
Why you will love this opportunity as Product Specialist - Pensions at Civica
As a Product Specialist you will be commercially aware and customer focused acting as the domain expert across the organisation. You will support Product Management and enable Sales, Project Management, and Support teams with deep product, market and legislative/regulatory knowledge - ensuring our products meet the needs of our customers and are positioned accurately in pre-sales, implemented successfully in delivery, and supported effectively in live customer environments.
You will work closely with the Product Management team to translate legislation/regulation and consolidate customer feedback, historical requests, and market insights into a clear, structured view that informs future roadmap decisions. You will also maintain trusted relationships with key customers & industry bodies helping to ensure continuity and confidence in the product and our future direction of travel while influencing industry outcomes.
This role sits at the intersection of product, customers, and commercial delivery - focussed on being the go-to expert, translating product capabilities into real-world outcomes, and building internal confidence in how the product is sold, delivered, and supported.
What you will do to be successful in this role
Key responsibilities
- Act as the internal market domain expert, advising the Product Teams on legislative & regulatory requirements, emerging needs of customers and market drivers. Acting as the focal point for industry body interaction and influencing.
- Act as the internal product expert, advising the Sales team on product capabilities, limitations, and use cases to support pre-sales activities and commercial conversations. Ensure the product is represented accurately and credibly during demos, proposals, and solution discussions.
- Provide product expertise to the Project Management team, advising on product capabilities, configuration options, and best-practice usage to support successful implementation and delivery outcomes.
- Partner with the Support team as required to resolve complex customer issues that demand deep product knowledge, helping to diagnose root causes and identify appropriate solutions or workarounds.
- Assist with the testing of new features, ensuring test acceptance criteria aligns with engineering and product, includes assisting with high level regression testing and focus on high complexity areas.
- Maintain and steward relationships with core customers, acting as a trusted product contact. Support a smooth transition of account ownership to the appropriate long-term owner, ensuring continuity and knowledge transfer.
- Consolidate, contextualise, and synthesise historical customer requests, feedback, and insights into clear themes and opportunities. Feed these insights back into the Product Management team to inform and align with the future product roadmap.
- Work closely with Product Managers, Technical Product Managers, Engineering, Sales, Projects, and Support to ensure shared understanding of product capabilities and customer needs across the organisation.
- Contribute to and maintain high-quality product documentation, FAQs, enablement materials, and internal guidance to support consistent product understanding at scale.
Requirements
- Proven experience as a Product Specialist, Associate Product Manager, Solutions Consultant, or similar role within a software or technology environment.
- Strong understanding of the product domain, market place and competitive landscape.
- Strong understanding of software products, product lifecycles, and how products are sold, delivered, and supported.
- Demonstrated ability to communicate product capabilities clearly in commercial, delivery, and support contexts.
- Experience working closely with Sales, Project Management, and Support teams in a customer‑facing environment.
- Strong analytical skills with the ability to synthesise customer feedback into structured, actionable insights.
- Experience delivering product training, demos, or enablement materials to internal stakeholders.
- Excellent communication and relationship‑management skills, with a confident and collaborative approach.
- Highly organised, proactive, and comfortable managing multiple stakeholders and priorities simultaneously.
- Customer-centric mindset with a strong sense of product ownership and accountability.
We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.
Why You'll Love Working with Us
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.
We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:
Benefits
Time Off & Work-Life Balance
✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
✔ Days of Difference – Up to 3 extra days off for volunteering.
Financial Well-being & Security
✔ Pension Contributions – 5% employer match to support your future.
✔ Income Protection – Up to 75% salary cover for long-term illness.
✔ Life Assurance – 4x salary tax-free lump sum.
✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).
Health & Perks
✔ Private Medical Insurance – Fast access to private healthcare.
✔ Health Cash Plan – Claim back physio, therapies & more.
✔ Dental Insurance – Cover for routine & emergency care.
✔ Affinity Groups – Join employee-led communities.
✔ Bounty Bonus – Refer a friend & get rewarded.
At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.
We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.
If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
