Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation
The Center of Excellence team is responsible for increasing the ability to scale platform expertise across the entire Dynatrace ONE function (Post Sales organization at Dynatrace). Focused on topics that drive Dynatrace value, adoption and retention with customers, the Center of Excellence acts as a point of contact for Dynatrace ONE for specialized customer engagements, proliferation of best practices and driving of key enablement activities. The Center of Excellence engages in cross-functional collaborative activities to ensure that all departments within Dynatrace ONE have the right tools and knowledge at their disposal to further drive customer success.
As an Architect in the Center of Excellence team, you take on a technical role as a scaling agent of expertise. You will play a pivotal role in driving growth and success with our customer’s usage of the Dynatrace platform within a specific area including (but not limited to) logs, security, cloud, Kubernetes, developer observability, business analytics and digital experience management. You ensure adoption and customer success through working with customers alongside other Dynatrace ONE field teams, through knowledge transfer and best practices documentation, and through enablement activities. You own all aspects of a mission critical topic and are seen as a Subject Matter Expert where you define best practices together with stakeholders to scale specialized expertise within Dynatrace ONE.
Responsibilities:
- Collaborate with stakeholders within Dynatrace ONE, R&D, Sales Engineering and other technical teams
- Provide Subject Matter Expertise on mission critical topics
- Topic ownership, creation of required deliverables for scaling this expertise and driving asset creation
- Develop, document and promote best practices, reference models and solution methodologies for use across Dynatrace ONE
- Digest technical resources from various sources into tangible and executable strategies
- Provide technical leadership and mentorship within Dynatrace ONE, supporting skill development and knowledge sharing
- Assess and recommend new technologies, tools, and frameworks to enhance customer engagement
- Lead or support customer engagements and pilots together with an existing customer account team
- Support scaling of expertise to broader Dynatrace ONE teams
- Contribute to thought leadership assets and activities
What will help you succeed
Minimum Requirements:
- Technical degree (i.e. Computer Science, Computer Engineering) or relevant work experience required
- 5+ years proven experience as a consultant or architect working on highly technical, agile teams
- 3+ years proven experience actively leveraging the Dynatrace Platform, or similar technology (e.g.: Datadog, Splunk), as an end-user or as an administrator/implementor
- Experience with modern deployment automation tools, scripting, and methods
- Experience with the enterprise software sales process preferred
- Working experience with modern IaaS, PaaS, container and Serverless cloud technologies
- Working experience with cloud-native application design
- Working experience with modern software engineering processes preferred
- Must have excellent written, oral, and presentation communications skills.
- Strong analytical, problem-solving, and communication skills, with the ability to engage both technical and non-technical stakeholders
- Experience developing and promoting best practices, methodologies and governance frameworks
- Ability to work with minimal supervision, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environment.
- While this is not a traveling role, must be willing to travel up to 25%
Management Responsibilities:
- This role does not have any direct reports.
- Responsible for evaluating candidates in the recruiting process and contributing to the onboarding and enablement of new resources.
Why you will love being a Dynatracer
- A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
- Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
- An environment that fosters innovation, enables creative collaboration, and allows you to grow.
- A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A truly international mindset with Dynatracers from different countries & cultures all over the world
