At Telefónica Tech (part of the Telefónica Group) we believe in building a better world through secure digital enablement, focusing on empowering organisations through every stage of their digital journey, and solving their most complex business challenges with our comprehensive suite of technology solutions across Data & AI, Cyber Security, Cloud, Business Applications, and Modern Workplace.
Telefónica Tech, Business Applications is proud to be a member of the Microsoft Inner Circle placing the organisation in the top 1% of partners across the globe. As a Microsoft partner, we have many years of experience implementing and supporting several Microsoft solutions, working across Customer Service, ERP, CRM, and productivity tools to transform businesses.
Our people, with deep-rooted expertise and specialist knowledge, are the driving force behind our end-to-end solutions, which are also backed by our enduring global legacy and advanced capabilities. This combination puts us in a unique position to meet the evolving needs of our customers and guide them confidently through their digital transformation, as a trusted partner.
With expertise across four practices, Financial Services, Retail and Manufacturing, Public Sector, and Professional Services, Telefónica Tech, Business Applications is at the forefront of driving impactful change.
Job DescriptionThe PMO Coordinator is responsible for ensuring the successful execution of projects by maintaining robust governance, standardised reporting, and effective resource management. This role focuses on quality assurance, process maturity, and insightful analysis, ensuring the PMO Programme Manager has the accurate data needed for executive decision-making.
Your responsibilities will include:
1. Governance & Quality Assurance
Oversee compliance with the project management framework, ensuring all projects follow the agreed-upon methodologies.
Conduct regular "health checks" and audits on project documentation, including PIDs (Project Initiation Documents), risk registers, and closure reports.
Support the Head of PMO in refining project delivery templates and processes to increase organizational efficiency.
2. Reporting & Data Analysis
Consolidate project data from across the portfolio to create high-level dashboards and status reports for senior stakeholders.
Analyse performance metrics (e.g., schedule variance, budget tracking, resource utilisation) to identify trends, risks, and potential bottlenecks.
Lead the preparation of materials for Internal and External meetings and workshops.
3. Management & Support
Supervise and mentor the PMO Administrator, delegating routine tasks (e.g., meeting scheduling, document version control, invoice processing) to ensure workflow efficiency.
Act as the primary point of contact for Project Managers regarding day-to-day process queries and tool usage.
4. Resource & Dependency Management
Maintain the portfolio-wide resource plan to track capacity and highlight resource conflicts.
Facilitate cross-project dependency tracking to ensure that blockers are identified and escalated to the Head of PMO early.
5. Project Coordination
- Coordinating Workshops / Meetings and General Administrative Tasks
- Coordinate project audits and completion of checklist and follow up on open actions
- Co-ordination of project related hardware/software and professional services.
- Creating PowerPoints to support workshops / meetings
- Report on slippage to programme and cross-programme deliverables, highlighted by Project Managers, weekly or ad-hoc.
- Chase action owners and escalate to Head of PMO as required.
- Actively contribute to continuous improvement utilising data where possible.
- Actively contribute to the PMO toolkit series, a set of training guides to support PMO processes.
- Manage queries received through the PMO Inbox in a timely manner.
- Maintaining project information on required systems.
Desired Skills and Experience:
- Proven experience in a similar PMO role
- SharePoint/Teams; Use of Monday.com or similar tool
- Excel; PowerPoint; Word
- Experience or exposure to Power BI reporting advantageous
- Strong written and verbal communication skills;
- Understands and integrates appropriate project management tools and processes
- Planning skills including ability to define and fulfil task and schedules to an established business rhythm
- Understanding of a Professional Services/Enterprise Services environment highly desirable
- Ability to manage, communicate and influence both upwards and across the project teams;
- Attention to detail.
Ready to Make an Impact?
Join us in shaping the future of digital transformation at Telefónica Tech UK&I. Be part of a team that values your expertise, supports your growth, and fosters a positive work environment. Apply now to embark on a rewarding journey!
We encourage applications from a wide range of individuals, irrespective of: age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs and sexual orientation.
We look forward to hearing from you!
At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
Be yourself with us, and feel that you belong.
We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.
We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.
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