Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Toast is looking for a Payments Operations Analyst II to play an integral role in scaling Toast’s rapidly growing International business. You will be responsible for complex pricing analyses for existing customers, and for communication via email and phone with existing customers regarding payments pricing. You will also support the Sales team as a Payments subject matter expert by prioritizing custom payment rate requests, analyzing complex card processing statements, advising sales on deal pricing strategy, and communicating with sales reps in a timely and professional manner. Analyst II’s are also responsible for representing Toast Payments in cross-functional strategic projects, providing analytics support, escalating to management when necessary, tracking operational metrics and presenting to department leaders.
About this roll* (Responsibilities)
- Responsible for effective internal and external communications including pricing enablement, rate negotiations, enrollment for new methods of payment and billing inquiries
- Become an expert in understanding card processing pricing including various market pricing strategies, interchange fees, network/scheme fees and other processing fees
- Perform complex payments pricing analyses for new business opportunities and existing customers, setting and/or approving processing rates which directly impact Toast revenue
- Support the sales process as a subject matter expert regarding Toast’s payment solutions in addition to pricing
- Manage and improve upon all operational processes that touch Toast Payments
- Support and partner with Sales Enablement on Payments education initiatives
- Support optimizing internal business operations for scale
- Use of Salesforce, Excel, Powerpoint and SQL on a daily basis
Do you have the right ingredients*? (Requirements)
- Bachelor's Degree in Finance, Economics, Mathematics or related fields required
- 2-4 years of experience in an analytical or operations position, preferably with a customer-facing component
- Advanced excel skills; ability to understand complex financial models
- Strong experience and comfort level with customer communications via email and video
- Ability to manage multiple competing priorities in a high-growth, fast-paced environment
- An inquisitive nature and a mathematical/analytical mind
Bonus ingredients*:
- Experience in a high growth tech company
- Experience in the card processing industry
- Experience with SQL
- Experience using Salesforce
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
