Responsible for the successful onboarding and management of Service Partners, ensuring customer engagement, performance, and the delivery of exceptional services.
Job Description
About Us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Airtasker, Go Cardless, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
The Service Partner Success team sits within the Customer Services & Experience department in HiBob. Within CSX, we are responsible for helping our customers maximise the value of their investment in our product, Bob, by delivering exceptional services which enhance their experience and drive business success.
The team provides strategic direction and support to HiBob's Service Partners, who are an extension of the HiBob village and deliver value to HiBob customers through HR best practice, advisory and consultancy services and end-to-end implementation. Partner Success Managers set and uphold clear standards, ensure the right partner-to-customer match, and use data to govern performance and guide progression. By championing accountability, collaboration, and continuous improvement, they enable Service Partners to deliver a seamless One Bob experience at scale.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us.
As a Partner Success Manager, you'll own the success of a portfolio of HiBob's implementation partners. Rather than delivering customer implementations yourself, you'll enable our partners to deliver exceptional implementations on our behalf.
You'll build trusted relationships with partner organisations, help them grow their capability, monitor delivery quality and performance, and work closely with Sales, Professional Services and Customer Success to ensure customers are matched with the right delivery partner.
This is a highly collaborative role for someone who understands SaaS Professional Services, enjoys solving operational challenges, and can confidently work with both commercial and delivery stakeholders.
Job Requirements
What you'll bring:
Job Responsibilities
What you'll do
As a Partner Success Manager, you'll play a key role in helping our Service Partners deliver exceptional experiences for our customers. You'll work closely with partners and cross-functional teams to ensure every implementation is well-governed, well-resourced and delivered to a consistently high standard.
From day one, you can expect to:
Build and grow strategic partner relationships
As you continue to grow into the role you will:
Benefits
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, alongside all of this:
If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!
*** Learn about HiBob's hybrid working model ***
BELONGING AT HIBOB
Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.
We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).
Please contact us if you'd like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email [email protected] or speak to the recruiter when they arrange a call with you.
We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.
About Us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Airtasker, Go Cardless, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
The Service Partner Success team sits within the Customer Services & Experience department in HiBob. Within CSX, we are responsible for helping our customers maximise the value of their investment in our product, Bob, by delivering exceptional services which enhance their experience and drive business success.
The team provides strategic direction and support to HiBob's Service Partners, who are an extension of the HiBob village and deliver value to HiBob customers through HR best practice, advisory and consultancy services and end-to-end implementation. Partner Success Managers set and uphold clear standards, ensure the right partner-to-customer match, and use data to govern performance and guide progression. By championing accountability, collaboration, and continuous improvement, they enable Service Partners to deliver a seamless One Bob experience at scale.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us.
As a Partner Success Manager, you'll own the success of a portfolio of HiBob's implementation partners. Rather than delivering customer implementations yourself, you'll enable our partners to deliver exceptional implementations on our behalf.
You'll build trusted relationships with partner organisations, help them grow their capability, monitor delivery quality and performance, and work closely with Sales, Professional Services and Customer Success to ensure customers are matched with the right delivery partner.
This is a highly collaborative role for someone who understands SaaS Professional Services, enjoys solving operational challenges, and can confidently work with both commercial and delivery stakeholders.
Job Requirements
What you'll bring:
- Experience working in SaaS Professional Services, Delivery Management or Partner Management.
- Experience managing or enabling implementation partners, consulting partners or external delivery teams.
- A strong understanding of how implementation organisations operate, including delivery governance, resource planning and quality management.
- Confidence working with senior customer, partner and internal stakeholders.
- Commercial awareness and the ability to support pre-sales conversations where delivery considerations are key.
- Excellent communication, presentation and relationship-building skills.
- Comfortable working in a fast-paced, scaling SaaS environment.
Job Responsibilities
What you'll do
As a Partner Success Manager, you'll play a key role in helping our Service Partners deliver exceptional experiences for our customers. You'll work closely with partners and cross-functional teams to ensure every implementation is well-governed, well-resourced and delivered to a consistently high standard.
From day one, you can expect to:
Build and grow strategic partner relationships
- Own a portfolio of Service Partners, building trusted relationships and understanding each partner's strengths, capabilities and growth opportunities.
- Act as the primary point of contact for your partners, helping them succeed as an extension of HiBob's Professional Services organisation.
- Monitor partner-managed implementations, using customer feedback and delivery insights to identify opportunities to improve quality, consistency and customer outcomes.
- Champion HiBob's delivery methodologies and best practices, supporting partners to continuously raise delivery standards.
- Partner with Professional Services to forecast demand, align partner capacity and ensure customers are matched with the right implementation partner based on expertise and availability.
- Use data and performance insights to support effective resource planning and delivery decisions across the region.
- Work closely with Sales, Professional Services and Customer Success to ensure a seamless experience from pre-sales through implementation and customer handover.
- Support pre-sales conversations by advising on partner fit, delivery approach and services proposals, helping customers feel confident in their implementation journey.
- Act as an escalation point for partner and customer delivery issues, bringing together the right stakeholders to drive effective, timely resolution.
- Build strong collaborative relationships across internal teams and partner organisations to remove blockers and keep projects moving forward.
- Contribute to the ongoing evolution of HiBob's Partner Success programme by improving governance, documentation, delivery processes and quality assurance.
- Help shape initiatives that enable our partner ecosystem to scale while maintaining a consistently excellent customer experience.
As you continue to grow into the role you will:
- Contribute, own & lead strategic initiatives within Service Partner Success which shape and evolve our growing program, and drive impact for HiBob's CSX mission and purpose.
Benefits
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, alongside all of this:
- Cash allowance for health insurance
- Annual vision allowance
- Annual Headspace subscription and wellness benefits
- Travel support (cycle scheme and season ticket loans)
- Hybrid working from day 1
- Work from home allowance - to get your home office set up!
- Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
- Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
- 2 Social Impact days per year for volunteering
- Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
- Pension scheme auto-enrolment from day 1
- Fun company and team social events (locally and virtually with our global teams)
- We love birthdays - take the day off and receive a special gift
If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!
*** Learn about HiBob's hybrid working model ***
BELONGING AT HIBOB
Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.
We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).
Please contact us if you'd like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email [email protected] or speak to the recruiter when they arrange a call with you.
We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.
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