Partner Operations - Shared Services Team Lead

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Overview
Our team supports externally, Atlassian Partners, and internally, the Partner Field, Development, and Programs team. The Sales Operations Team Lead leads a team responsible for execution of operational processes in support of Atlassian's Partner Program organization globally as a shared service.
Responsibilities
In this role, you'll get to

• Oversee day-to-day management of our Partner Programs as a hands-on manager
• Ensure team of Partner Program Support specialists are achieving and exceeding internal KPIs
• Define, establish, measure, and report on metrics to analyze the Partner experience and internal efficiency, including Partner SLAs and support volumes
• Work cross-functionally with stakeholders to provide operational expertise to scale to initiatives by the Business Process Analysts and Partner team
• Handle internal escalations in a timely manner and expedite resolution of problems as they arise
• Maintain operational reporting, ICFR documentation and delivery of executive updates
• Drive ongoing improvement of related processes and systems

Qualifications
More about you

• Minimum 2 years relevant experience in a Team Lead or Supervisory role
• Minimum 3-5 years experience in the Channel supporting Partners
• College degree or equivalent tertiary education
• Proficient with Excel, Google Sheet and Salesforce
• Strong interpersonal skills and the ability to work/influence across organizational boundaries
• Excellent oral and written communication, interpersonal and analytical skills, and capable of explaining complex concepts
• Demonstrated ability to problem solve in complex situations with minimal guidance
• Demonstrable evidence of work accountability
• Has led or participated in process improvement projects, has the ability to think outside of the box to improve manual processes
• Team player

It would be great if you also have..

• Experience with SOX Controls or in a controls environment
• Experience in the enterprise software industry
• Experience in using Coupa

Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .