Field Operations Specialist

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Your future team
The Field Operations team's mission is to support the global field advisory services teams with urgency, transparency, and accuracy. We're passionate about helping them scale and achieve their goals because their success is our success.
We're hiring a Field Operations Specialist for our Partner Program with a background in Customer Service and program support management. You will report to the Field Operations Team Lead based in the Philippines. Here, you'll provide the support for both of our internal teams and customers to support Partners. You will play an important part in supporting the adoption and use of Atlassian products, and will provide an important feedback loop into product and sales teams so we can continue to improve and refine our offerings.
Responsibilities
What you'll do

• You will use your background in B2B or B2C customer service to provide support for our internal sales team and external customers.
• You will demonstrate your customer support skills to delight both stakeholders and external customers.
• You are going to learn new systems and processes to support Partners.
• You will work with a geographically dispersed team and other departments to provide a seamless customer experience, including Sales, Finance, Partner Operations and Partner Program.
• You will aim to live the value of "Don't #@!% the customer."

Qualifications
Your background

• Background in providing Partner support through several channels, including direct and indirect sales.
• Customer service background with the use of empathy, positive language and attentiveness.
• You can translate technical issues in non-technical terms.
• You can manage high-volume and demands.
• You are able to shift from one function to another with relative ease and proficiency
• Expertise in Microsoft Excel.
• You have demonstrated talent at inspiring change from customer feedback.

It would be great if you also have..

• Familiarity with Atlassian's suite of products, and experience using Service Desk tools.
• Understanding of program for Partners.
• Worked on process improvement projects.
• Salesforce and Coupa experience.
• Experience documenting processes.

Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .