Partner Ecosystem Programs & Success Manager

Job Description
The Partner Ecosystem Programs & Success Manager will sit within the Global Partner Ecosystem team and play a critical role in driving operational excellence across our partner strategy.
This role is responsible for designing, scaling, and optimising global partner programs, processes, and performance benchmarks. You will ensure consistency, efficiency, and measurable impact across regions and partner types, supporting the full partner lifecycle from onboarding through to revenue generation.
You will work cross-functionally with teams including RevOps, Partner Marketing, Partner Service Delivery, and Partner Managers to align global go-to-market (GTM) partner motions and improve overall partner productivity and outcomes.
Job Requirements

• Solid experience in Partner Success, Partner Programs, Onboarding, or similar roles
• Proven experience designing and scaling global partner programs
• Deep understanding of the end-to-end partner lifecycle (recruitment, onboarding, enablement, delivery, revenue, etc.)
• Experience working within complex, matrixed, global organisations
• Strong understanding of global partnership operational best practices
• Highly methodical and process-oriented mindset
• Excellent organisational and communication skills
• UK-based, within commuting distance of central London

Job Responsibilities

• Partner Programs & Operations
  
  • Own global partner onboarding, enablement, program design, and operational processes
  • Design and launch scalable global partner programs across all GTM partner types
  • Define and evolve partner program frameworks to support scale, quality, and performance
  • Establish governance models, benchmarks, and KPIs across the full partner lifecycle
• Cross-Functional Alignment
  
  • Collaborate closely with RevOps, Partner Marketing, Partner Service Delivery, and Partner Managers
  • Ensure alignment and operational consistency across all GTM partner motions
  • Identify inefficiencies and lead initiatives to improve partner productivity and outcomes
• Performance & Optimization
  
  • Track partner performance against defined benchmarks and SLAs
  • Report on adherence to onboarding, enablement, delivery, and sales benchmarks
  • Drive continuous improvement through data-driven insights and operational best practices
  • Ensure programs support both short-term execution and long-term scalability
  • Maintain operational rigor and continuously optimise processes across the partner lifecycle

Benefits
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Company share options plan - every employee can eventually become a shareHolder
• Cash allowance for health insurance
• Annual vision allowance
• Annual Headspace subscription and wellness benefits
• Travel support (cycle scheme and season ticket loans)
• Hybrid working from day 1
• Work from home allowance - to get your home office set up!
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
• 2 Social Impact days per year for volunteering
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
• Pension scheme auto-enrolment from day 1
• Fun company and team social events (locally and virtually with our global teams)
• We love birthdays - take the day off and receive a special gift
• If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!
  ***Learn about HiBob's hybrid working model ***BELONGING AT HIBOB
  Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).Please contact us if you'd like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email [email protected] or speak to the recruiter when they arrange a call with you. We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.