We are looking for an Onboarding Specialist to execute customer onboarding from post-signature handoff through onboarding completion. This role is hands-on and technical, focused on deployment, configuration, activation, and enablement, ensuring customers reach value quickly and confidently.
The Onboarding Specialist works closely with PSMs, Sales, Support, and Product/R&D, following a structured onboarding framework while identifying risks early and driving resolution in collaboration with the wider Customer Office.
What will you do
- You will execute the end-to-end onboarding journey for new customers, from initial handoff through onboarding closure, ensuring a smooth and consistent experience.
- You will be hands-on with technical deployment, configuration, integrations, and feature activation, supporting customers through setup and early adoption.
- You will deliver onboarding sessions and product training to customers and partners, adapting your communication to both technical and non-technical audiences.
- You will proactively identify onboarding risks related to readiness, scope, deployment, or engagement, and work with PSMs, Support, and R&D to address them.
- You will act as an escalation point during onboarding, ensuring issues are handled efficiently and customer confidence is maintained.
- You will collaborate with Sales and PSMs to align expectations, scope, and customer readiness throughout onboarding.
- You will educate customers on product usage and best practices to accelerate adoption.
- You will maintain accurate onboarding status, risks, and progress in Salesforce, ensuring clear visibility for internal stakeholders.
- You will capture onboarding feedback and provide actionable input to Product and R&D.
- Experience in cybersecurity or enterprise SaaS, with a strong technical focus
- Hands-on experience with deployment, configuration, integrations, or post-sales technical roles
- Proven experience working directly with customers in a technical capacity
- Strong ability to explain complex technical topics to both technical and non-technical audiences
- Experience identifying risks and supporting mitigation in customer journeys
- Familiarity with Salesforce or similar customer engagement tools
- Strong project management and process-oriented mindset
Skills & Profile
- Fluent in English – mandatory
- Additional languages Italian, Hebrew, or Spanish is highly preferred
- Strong communication and presentation skills
- Highly organized with strong attention to detail
- Comfortable managing multiple onboardings in parallel
- Proactive, accountable, and execution-focused
- Ability to work independently and collaboratively across teams
About Us
Cynet is a leader in threat detection and response, designed to simplify security for organizations of all sizes. Our mission is to empower lean security teams and their partners with an AI-powered, unified platform that autonomously detects, protects, and responds to threats - backed by 24×7 security experts.
With a Partner First mindset, we focus on helping customers and partners stay protected, operate confidently, and achieve their goals. Our vision is to give every organization true cybersecurity peace of mind, providing fast, accurate protection without the noise or complexity.
Why Join Cynet
This role is central to the customer experience, shaping first impressions and long-term success. You’ll work hands-on with customers, develop deep product expertise, and contribute directly to a scalable onboarding motion in a fast-growing cybersecurity company.
