We are looking for multiple Mortgage Advisers to deliver an excellent member experience by identifying and delivering solutions to meet members’ and prospective members’ needs for mortgages and associated products.
The required hours are Monday-Friday 08:00-19:00 & Saturday 08:00–16.00. The operating principles are x4 19:00 finishes and x1 Saturday shift every 2 weeks.
However, your success isn’t based on how long you spend at your desk. That might mean working from home or different Nationwide offices or agreeing a working pattern with your manager to help you balance work and life. We will always strive to find a way that works for everyone.
The start date for this role is planned as 9th November and we are unable to approve any holidays within the training period of 7 weeks.
We are happy to consider flexible working approaches to help you perform at your best.
The working hours (per week) for this role can be between 28 and 35 hours.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
ResponsibilitiesWhat you’ll be doing
Your prime communication channel will be video to member with telephony as a backup where video is not an option for a member. “In person” appointments will be the exception.
You’ll be guiding members through our range of award-winning products and spotting opportunities to make a real difference. Having recently launched our new simplified mortgage advice journey, the ability to plan and prepare effectively, whilst delivering efficient, succinct advice will be key to your success.
Being a team player, you’ll be keen to share your knowledge with colleagues and members alike.
However, you’ll be equally as keen to make the most of your own talents. With employee development in mind, a Mortgage Advice Manager will coach and support you to ensure you’re able to build a successful career and take advantage of the extensive rewards on offer.
You will adhere to a principle-based target operating model ensuring you are there for our members whilst also having the flexibility to balance work and home. While performing your role you’ll find yourself working independently and at times as part of a team.
About you
Our members are important to us, and we want to make sure they feel valued and at ease; whether they are first time buyers or current mortgage holders looking for further advice.
As a minimum requirement you’ll:
- Be fully CeMAP qualified (CeMAP 1, 2 and 3)
- Have mortgage advice experience
- Be able to evidence good time management skills
- Have excellent rapport building skills
- Have proven Member sales/ service experience
- Experience working within the mortgage industry
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Qualifications
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
