Mid-Market Account Manager

As a Mid Market Account Manager, your mission will be to drive adoption and revenue from a book of mid-market accounts. You will do this by partnering with them to ensure they’re onboarded successfully, building strong relationships with champions and EBs and advising on their expense and travel programme e.g. how they structure and enforce policy during EBRs. Like an Account Manager role, your success will be ensured by partnering closely with our Sales, Product, Finance, Support and Operations teams to ensure we are delighting our customers and exceeding our goals.

Our London office is based in Holborn, as Navan’s mission is to drive in person connection, we encourage Account Managers to join us in office 3 to 4 days a week

What You’ll Do:

• Manage all post-sales activity for Mid-Market customers including onboard new customers (alongside a technical Launch Manager), drive adoption and revenue, conduct EBRs, identify opportunities for expansion and manage renewals
• Develop a trusted advisor relationship with your coaches, champions and EBs to ensure Navan is living up to their decision criteria for purchase
• Work with Account Executives to successfully implement and launch new customers within the target time to launch timeframes
• Develop and maintain a deep understanding of our travel and expense product offering to enable program administrators and end users on the Navan’s product /functionality
• Broaden your relationships within accounts, ensuring you have access to the Economic Buyer and multiple champions across multiple teams and levels of the client organization
• Conduct regular check-ins, adoption review meetings and Executive Business Reviews with customers to ensure all T&E spend goes through the Navan platform and that we remain aligned to the customer business goals
• Collaborate cross functionally to handle customer escalations and resolve issues
• Act as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention
• Identify and execute against opportunities for upsells, including adding new customer departments, teams and geographies onto the Navan Travel & Expense solution
• Identify opportunities for cross-selling our Expense solution to Travel customers and partner with Expense AEs to close the deal
• Travel to customer sites as appropriate 

What We’re Looking For:

• 4+ years of experience in Customer Success Management, Account Management or related customer-facing position within a rapidly growing company
• Preferred experience in corporate travel management and/or fintech
• Ability to use data and dashboards to take a proactive approach to your role
• High energy that matches current team in seat
• Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue and accelerate their careers. 
• Bachelor’s degree preferred or similar work experience