Mō te tūranga | About the Role
This is a high-impact role sitting at the centre of Specialised Business Services (SBS), where you’ll bring structure, insight, and control to how we operate.
As Manager, Operations & Strategy, you’ll take ownership of our reporting, systems, and control environment, ensuring accuracy, transparency, and strong risk discipline across SBS. Working independently from frontline teams, you’ll provide trusted oversight and insights that help shape better decisions and strengthen how we manage risk.
You’ll play a key role in improving processes, enhancing data quality, and ensuring we meet regulatory and compliance expectations, while enabling the business to perform at its best.
Key Responsibilities include:
Lead SBS data integrity, reporting, and system performance
Deliver accurate, timely insights to support decision-making
Strengthen controls and oversee compliance across SBS activities
Drive continuous improvement across reporting, systems, and processes
Partner with Risk, Analytics, Audit, and business stakeholders
Support audit readiness and regulatory requirements
Nā tāu rourou | What will you bring?
Strong analytical capability with the ability to turn data into insights
Experience with reporting tools such as Excel and Power BI
Understanding of credit risk and lending processes (preferred)
Proven experience managing data, controls, and reporting frameworks
Highly organised with strong attention to detail
Confident stakeholder engagement and relationship management
A proactive, solutions-focused mindset with a drive for improvement
Westpac Hei Wāhi Mahi | Working at Westpac
Immersing yourself in a supportive team environment, and receive some of the best banking, and lifestyle benefits in the market along with:
4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
Additional purchased leave options up to 4 weeks per year
Banking benefits, insurance discounts and superannuation scheme
Career growth – we promote internal capability; we have programmes that recognise star performers
Generous parental leave – and top up government paid parental leave
School holiday subsidy - help you balance work and family during school holiday
2 Volunteer days per year
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
1 June 2026
