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HR Tech • Information Technology • Professional Services • Sales • Software
Provide consultative guidance on UK Payroll configuration, system design, integrations, implementation readiness, and best practices. Troubleshoot complex payroll issues, translate legislation into system recommendations, and support customer adoption. Partner with Product and R&D on feature validation, beta testing, roadmap input, and functionality improvements. Develop scalable onboarding frameworks, lead knowledge sharing, and act as the payroll subject matter expert across Customer Success.
Top Skills:
HrisHris And Finance System IntegrationsPayroll AutomationPayroll PlatformsSaaSUk Payroll
HR Tech • Information Technology • Professional Services • Sales • Software
Manage a portfolio of B2B SaaS customers, driving adoption, value realization, renewals, expansion, and retention. Build account relationship frameworks, lead business reviews and success planning, identify churn risks, and develop mitigation strategies. Serve as a trusted advisor and customer advocate while collaborating with Product, Development, Marketing, and Sales. Provide product enablement, monitor customer health and KPIs, and guide clients on HR trends and workforce technology.
Top Skills:
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HR Tech • Information Technology • Professional Services • Sales • Software
Manage and develop a team of customer success managers serving mid-market and enterprise SaaS customers. Build account success plans, lead business reviews, strengthen stakeholder relationships, protect renewals, drive expansion and advocacy, and reduce churn through customer health analysis. Collaborate with Product, Development, Marketing, and Sales while meeting retention and growth KPIs. Act as a trusted advisor to customers and champion their needs internally.
Top Skills:
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Job Description
This means you do not require a visa under the Skilled Worker route or other employer-sponsored schemes. HiBob may only be able to consider candidates who already have the right to work in the UK without the need for sponsorship.
Job Requirements
Job Requirements
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have nearly enough experience, or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us.
- Minimum of 5 years of experience in enablement with at least 2 years in a people management capacity.
- Experience working in global SaaS environments.
- Experience in customer-facing roles.
- Strong leadership and team management skills with a proven ability to inspire and develop high-performing teams. Team-oriented and empathetic.
- Leverage data and has a strong experience in assessing business metrics to identify productivity gaps (and solutions) alongside our program managers, developing a robust analysis of enablement initiatives.
- Excellent stakeholder management experience, with a track record of creating alignment with cross-functional teams and delivering quality products within tight timeframes.
- Proven history of managing and implementing successful change initiatives.
- Multilingual capabilities are a bonus.
What you need to know about the Belfast Tech Scene
If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
