London Operations Team Lead

Job Title London Operations Team Lead

Location London

Corporate Title Vice President 

Trust and Agency Services Operations (TAS Ops) provides a range of services and functions to Trust and Agency Services Business. A key function within TAS OPS is management of Strategic Change Projects and the application of Agile Principles to our change program. 

This role will report into the EMEA Head of TAS Operations, managing the London TAS Operations teams which provide a localized support and management oversight function for the TAS Business owning all management and resolution of issue requiring escalation to resolution. To provide remote direction to DIPL OFFSHORE TEAM, to identify servicing needs for new product structures and to ensure to ensure that all operational responsibilities are understood and effectively processed. To ensure that a high level of customer service is provided to clients, both internal and external and to oversee that daily processing is carried out effectively and accurately whilst providing expertise to both improve workflows and the technical ability of DIPL OFFSHORE TEAM. Provide a detailed knowledge of operational taxes in relation to the internal and external reporting and   obligations of the TAS business.

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:  

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them

• Competitive salary and non-contributory pension

• 30 days’ holiday plus bank holidays, with the option to purchase additional days

• Life Assurance and Private Healthcare for you and your family

• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits

• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

• Manage team of 4 directs responsible for providing the appropriate support infrastructure between the Business Middle and Front Office and the off-shored Operations unit. Including responsibility for all operational tax related issues

• Support the Corporate Trust oversight of DIPL OFFSHORE TEAM key risk controls i.e. Nostros, Payables & Receivables, Errors & Claims, Overdrawn Accounts, Cash v Obligations, Prescribed Funds by providing a ‘consultancy / expert‘ opinion on clearance.

• The ongoing development of TAS London Operations. This would include process scoping, developing and providing Operational and Clearing System expertise to the Business and other parts of Operations Globally.

• Interact with the offshore DIPL OFFSHORE TEAM TAS Operations unit , based in India to ensure timely resolution of client and Global TSS Business escalations.

• Be the main point of contact for the TAS Business when dealing with external regulators, internal & external Legal teams, ICSD Tax Groups and internal related departments e.g. Deutsche Bank, London Taxation and all TAS Business Groups.

Your skills and experience

• Excellent knowledge in Corporate Trust products – Primary and Secondary including Issuances and Payments.

• In depth knowledge of foreign withholding tax and treaty relief regimes from a Custodial perspective.

• ICSD  Clearing System and Broad Corporate Trust experience

• Relationship Management experience

• Operational and Line management experience.

How we’ll support you

• Training and development to help you excel in your career

• A culture of continuous learning to aid progression

• We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)

About us

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank in the UK is proud to have been named The Times Top 50 Employers for Gender Equality 2025 for six consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion.

If you have a disability, health condition, or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge on [email protected] to discuss how we can best support you. Alternatively, you can share your phone number, and a member of the team will be happy to call you to talk through your specific requirements.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.