Lead Business Analyst - Payments

We're looking for an experienced Lead Business Analyst to join our CHAPS Modernisation programme within the Payments CIO. This is one of Nationwide's significant payment transformation initiatives, focused on modernising our end-to-end capability across CHAPS outbound, inbound, returns and exception handling processes. Moving the processing from legacy technology onto strategic platforms, we will strengthen resilience, control and scalability and support our move towards direct participation in the Bank of England Real-Time Gross Settlement service.

As a Lead Business Analyst, you'll play a pivotal role in shaping and delivering complex business and technology change, working across multiple teams and stakeholders to ensure solutions meet both business and regulatory objectives. You'll provide leadership and direction across analysis activities, helping to define approaches, drive consistency and maintain high standards of delivery. Alongside your programme responsibilities, you'll coach and support other Business Analysts, influencing the development of capability across the wider Business Analysis community.

This is an exciting opportunity to work at the heart of a high-profile payment transformation programme, helping to modernise critical payment services while delivering positive outcomes for our members, colleagues and the organisation.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

As a Lead Business Analyst, you'll work closely with programme and business stakeholders to shape solutions that support our CHAPS Modernisation delivery. You'll lead analysis activities across complex workstreams, ensuring that business needs, impacts, processes and requirements are understood and translated into clear outcomes. You'll provide leadership and guidance to other analysts, promoting best practice and assuring the quality of analysis deliverables across the programme. You'll collaborate with technical, operational and change teams, influencing decisions and helping to navigate complexity to deliver successful business and customer outcomes. 
 

About you

As a minimum you will have:

• Strong experience leading business analysis activities within large-scale payments change programmes. 
• Working knowledge of high-value and international payments, including payment flows, SWIFT and ISO 20022 messaging, indirect and direct settlement models, and associated liquidity considerations. 
• Proven experience defining, managing and assuring complex business requirements, business processes, impacts and solution options throughout the change lifecycle. 
• Experience shaping and planning operating model changes across multiple transition states, ensuring business impacts, processes and dependencies are clearly understood and managed. 
• Demonstrable experience leading, coaching or mentoring Business Analysts and driving high-quality analysis standards across a team or programme. 
• Strong stakeholder management and facilitation skills, with experience influencing senior business and technology stakeholders. 

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident 

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. 

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support. 

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

Please note that should you be successful in securing this role, the job title on our internal systems will be Lead Business Analyst.