WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
POSITION OVERVIEW:
We are seeking a Graduate AV Support Engineer to join our growing support team. This is an exciting entry‑level opportunity for a motivated graduate with a strong interest in technology, collaboration systems, and customer support.
In this role, you will provide first‑line AV, IT, and networking support, helping to maintain and monitor client environments while delivering a consistently high standard of customer experience. Full training will be provided, with opportunities to develop AV and IT skills and progress your career within EOS.
WHAT YOU'LL DO:
- Act as a first point of contact for clients, providing support via phone, email, remote tools, and on-site escalation where required
- Provide first-line support for AV systems, meeting room technology, IT hardware, networking, and collaboration tools
- Monitor client AV and network infrastructure, responding proactively to alerts, incidents, and service requests
- Perform routine checks, basic maintenance, and troubleshooting to ensure systems remain reliable and fit for purpose
- Support the upkeep of AV environments including displays, conferencing systems, control systems, and associated network connectivity
- Ensure incidents and requests are logged, tracked, and resolved in line with agreed SLAs
- Deliver a high-quality, customer-focused support experience, maintaining professionalism and clear communication at all times
- Work closely with senior engineers and global teams to escalate issues and expand your technical knowledge
- Contribute to documentation, knowledge articles, and continuous service improvement activities
- Participate in training and development programmes to build AV and networking expertise
WHAT YOU NEED TO SUCCEED:
- A strong interest in technology, AV systems, and IT support
- Good communication skills with the ability to explain technical concepts clearly to non-technical users
- A customer-first mindset with a focus on service quality and user satisfaction
- Strong problem-solving skills and a proactive, can-do attitude
- Willingness to learn, take feedback, and adapt in a fast-paced environment
- Ability to manage tasks effectively while working within defined support processes
PREFERRED SKILLS:
- Degree in Information Technology, Computer Science or related subject / experience. Recognized professional I.T. qualifications or relevant experience. ITIL Qualified (preferable)
- General IT knowledge (hardware, operating systems, networking fundamentals)
- Any exposure to or interest in AV technologies such as video conferencing, meeting room systems, or digital signage
- Familiarity with Windows, Microsoft 365, or basic networking concepts
- A strong motivation to upskill through structured training and hands-on experience provided within the role
#IND
EOS IT Solutions Banbridge, Northern Ireland Office
10 Cascum Cresent, The Boulevard, Banbridge, United Kingdom, BT32 4GL
