Asset Manager Service | Issuer Services | Private Wealth & Corporate
We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices.
With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian.
Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise.
Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients.
Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines.
Job DescriptionPURPOSE OF THE JOB
As part of the HR Operations team, you will use your knowledge of HR processes, systems and data to deliver accurate, consistent and timely services across Ocorian’s global jurisdictions. Working within a Shared Services environment, you will provide an effective employee and manager experience.
MAIN RESPONSIBILITIES
- Apply knowledge of HR policies, procedures, processes and systems to resolve employee and manager queries accurately, escalating complex or sensitive matters through the appropriate route.
- Coordinate onboarding and employee lifecycle activities, including new joiner inductions and the accurate preparation of employment, promotion and other HR documentation.
- Maintain accurate employee data in relevant HR systems, complete data checks and audits, identify discrepancies and take appropriate corrective action to protect data integrity.
- Manage recurring HR processes such as probation reviews, employee referrals and benefits administration, tracking actions and deadlines and following up to ensure completion.
- Map and document HR processes, identify opportunities to simplify or standardise delivery, and contribute practical improvements based on user feedback and service data.
- Translate business and user needs into clear HR system requirements, support testing against defined scenarios, record issues accurately and assist with the effective deployment of new or enhanced functionality.
KNOWLEDGE, SKILLS AND EXPERIENCE
- Demonstrable ability to deliver accurate and timely HR administration across employee lifecycle processes; experience gained in a Shared Services or high-volume service environment is beneficial.
- Confidently use HR information systems to enter, maintain and retrieve employee data, with an understanding of data quality, confidentiality and access controls.
- Ability to manage and prioritise queries through a case-management or ticketing system, maintaining clear records and meeting agreed service levels; direct experience is desirable.
- Intermediate Excel capability, including organising and validating data, using formulas and creating PivotTables to support reporting and analysis.
- Strong attention to detail, with the ability to organise competing tasks, manage deadlines and produce accurate documentation and data.
- Clear, service-focused communication skills, with the ability to explain HR information appropriately and work effectively with employees, managers and external providers across different levels and locations.
- Structured problem-solving skills: gather relevant information, identify root causes, evaluate options and implement or recommend practical solutions.
- Demonstrates initiative, adaptability and sound judgement, balancing responsiveness with accuracy, consistency and appropriate escalation.
- Ability to work across jurisdictions and apply global processes while recognising when local requirements or guidance must be considered; exposure to international HR is desirable.
All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful. These are:
- We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
- We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
- We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
- We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
- We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.
Equal Opportunities for Everyone
Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
