At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger.
Role Overview:
Kainos’ AI Business Solutions Practice helps customers transform their organisations using Microsoft Dynamics 365, Power Platform and emerging AI capabilities including Copilot and Copilot Studio. As the practice continues to expand, we are strengthening our leadership team by appointing a Head of Technology.
This role is the senior technical leader for the practice. You will set and evolve the technical direction for Dynamics 365, Power Platform and Copilot, provide architectural leadership across pre-sales and delivery, and help shape how we design modern, secure and scalable solutions using Microsoft technologies. You will work closely with the Practice Director and other practice leaders to ensure our technical vision, engineering standards and offerings continue to meet customer expectations and align with Microsoft’s roadmap.
You will also lead how the practice adopts AI-first design principles across Dynamics, Power Platform and Copilot Studio, ensuring our solution approaches keep pace with the rapid evolution of Microsoft's AI ecosystem and reflect responsible, scalable engineering practice.
A key part of the role is developing technical capability. You will lead our community of architects and engineers, provide technical mentorship, and shape the technical skills and practices that underpin our future growth. You will also act as a trusted adviser to senior customers and partners, helping them make confident technology decisions and adopt Business Applications and AI capabilities effectively.
This role is suited to someone with deep expertise in Dynamics and Power Platform, a strong architectural foundation and a passion for developing people, capability and technical excellence at scale.
Key responsibilities of the AI Business Solutions Head of Technology are:
Technology Strategy & Direction
Set the technical direction for the Business Applications Practice, ensuring our approach reflects customer needs and stays aligned with Microsoft’s roadmap
Define and maintain architectural standards, reference models, integration patterns and security guidelines across Dynamics 365, Power Platform and Azure services
Provide clear guidance on how emerging Microsoft capabilities, including Copilot, Copilot Studio, Fabric and data/AI services, should be evaluated and adopted
Shape and evolve reusable patterns and delivery approaches that improve consistency, quality and scalability across our portfolio
Define how AI capabilities across Copilot, Copilot Studio, Fabric and Foundry are incorporated into standard design patterns, technical architectures and delivery methods.
People & Capability Leadership
Provide technical mentorship to architects and engineers, supporting growth in solution design, architecture and engineering excellence
Lead capability uplift across Dynamics, Power Platform, integration and AI-aligned skills, ensuring the practice remains current with certification and best practice
Foster an inclusive, collaborative technical community that promotes knowledge sharing and continuous learning
Support hiring for senior technical roles by defining required technical competencies and participating in technical assessments where needed
Provide technical oversight for the design and lifecycle of accelerators, reusable components and managed service elements, ensuring they align to Microsoft priorities and strengthen our commercial and delivery differentiation
Customer & Partner Engagement
Act as a senior technical adviser to customers, guiding architectural decisions, transformation roadmaps and complex solution design
Build trusted relationships with senior stakeholders across commercial, public sector and healthcare clients
Engage with Microsoft on product roadmap discussions, engineering guidance and joint customer activity
Support evaluation and onboarding of strategic partners and ISVs where they enhance our solution capabilities
Represent Kainos in customer briefings, technical forums and partner events in a clear and credible manner
Pre-sales, Solutioning & Delivery Assurance
Provide senior architectural oversight to key bids, ensuring proposals are feasible, secure and aligned to our technical standards
Provide oversight on major or strategically important bids, ensuring the proposed solution aligns with technical standards and is both feasible and scalable
Offer delivery assurance and oversight on high-impact programmes or technical escalations
Ensure projects follow engineering best practice, architectural governance and agreed technical standards
Support delivery teams in resolving complex technical challenges and promote a proactive problem-solving culture
Own the definition and evolution of technical governance for the practice, including quality gates, design standards, architectural review processes and code guidelines that support consistent, high-quality delivery across all teams
Innovation, IP Development & Continuous Improvement
Identify opportunities to develop reusable components, patterns, accelerators or tools that increase delivery efficiency and support repeatability
Contribute to the creation and refinement of service offerings across Dynamics, Power Platform and AI-enabled capabilities
Lead structured evaluation of new Microsoft technologies, assessing where they can be responsibly applied within customer solutions
Collaborate with wider Kainos teams to align on tooling, methods and responsible engineering practices
Promote continuous improvement across engineering approaches, solution design and delivery methods
Contribute to thought leadership through internal knowledge sharing, technical write-ups, customer briefings or speaking engagements where appropriate
Essential Experience
Significant experience operating in a senior technical or architectural leadership role within the Microsoft Business Applications ecosystem
Deep expertise in Dynamics 365 Customer Engagement and strong familiarity with other D365 modules or ERP workloads
Proven experience shaping enterprise-scale solutions and guiding technology choices through design, roadmap and delivery phases
Strong architectural grounding and practical experience leading complex programmes or multi-team implementations
Demonstrated ability to influence senior stakeholders, communicate clearly with C-level audiences and guide strategic technology decisions
Experience developing, coaching and mentoring technical talent, with a track record of building high-performing technical teams
Evidence of working in a consulting or professional services environment within the UK or EMEA, ideally involving multi-sector exposure
Strong commercial awareness and the ability to balance technical integrity with business outcomes
Experience contributing to or assuring pre-sales activity, including shaping solutions, estimates and technical elements of proposals
Desirable Experience
Experience working directly with Microsoft field, engineering or partner teams, including engagement on roadmap, co-sell or joint customer activity
Familiarity with Azure Data, Fabric, AI/ML or Copilot/Copilot Studio capabilities and how they extend Business Applications solutions
Experience developing reusable assets, accelerators, frameworks or solution patterns
Contributions to knowledge sharing, meetups, technical communities, blogs or events
Exposure to multiple sectors such as financial services, public sector, healthcare or manufacturing
Experience influencing or shaping go-to-market offerings or technical elements of service propositions
A successful candidate is likely to:
Be an experienced Principal Architect or senior hands-on technology leader ready to step into a broader practice-wide remit
Have a balanced mix of technical depth, architectural rigour, people leadership and customer-facing confidence
Be comfortable taking ownership of standards, coaching others and shaping capability while staying grounded in real-world delivery
Thrive in a collaborative, growing practice where they can make a visible impact
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.
Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.
We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
Top Skills
Kainos Belfast, Northern Ireland Office
4-6 Upper Crescent, Belfast, United Kingdom, BT7 1NT
