What You’ll Do
Your key accountabilities will include:
- Lead labour planning and forecasting, ensuring the right resources are in place to deliver service, sales, and operational efficiency across stores.
- Define and embed best‑in‑class labour management frameworks, including budgeting, deployment, and long‑term capacity planning.
- Build and influence cross‑functional relationships to ensure labour plans reflect business priorities and changes across the organisation.
- Lead continuous improvement initiatives across the store estate, identifying opportunities to enhance efficiency and strengthen the operating model.
- Partner with Technology and stakeholders to shape the future labour management roadmap and embed a sustainable CI culture.
Who You Will Be
Your skills and experience will include:
- A strong leader with experience managing complex retail operations and labour planning at scale.
- Commercially and analytically strong, with expertise in financial modelling, workforce planning, and performance measurement.
- Highly effective in stakeholder management, able to influence across senior leaders and cross‑functional teams.
- Deep understanding of retail operations, with the ability to translate insight into practical, scalable solutions.
- Organised, strategic, and forward‑thinking, with a passion for driving continuous improvement and operational excellence.
What you will bring
- Proven expertise in labour planning, workforce modelling, and operational performance within a retail environment.
- Strong analytical capability, including financial modelling, work measurement, and data‑driven decision making.
- Experience leading continuous improvement or transformation initiatives at scale.
- Ability to influence and align senior stakeholders across multiple business functions.
- A strategic, commercially focused mindset with a drive to improve efficiency and customer outcomes.
WWhat’s in it for you:
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
- Here are some of the benefits we offer that make working for M&S just that little bit more special…
- 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Lead with purpose. Own the outcomes. Raise the bar. This is your store. And your chance to shape the future of M&S. Are you ready for it? Take Your Marks and apply today.
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