Head of Client Management Escrow & Settlements

Job Description
Business Title: Head of Client Management Escrow & Settlements
Job Title: Manager KYC Services
Location: Amsterdam
Contract: Permanent, full time (40 hours)
Hybrid (3 days onsite)
As theHead of Client Management Escrow & Settlements, you play a critical role in safeguarding the integrity of our Escrow & Settlements business in the Netherlands. You are responsible for ensuring that all new and existing clients and projects are onboarded, reviewed, and monitored in full compliance with applicable laws, regulations, and internal policies.
In this leadership role, you guide a team of five Client Managers - four based in our Amsterdam office and one in our Bangalore office. You set the tone for quality, ownership, and professionalism within the team, while also being willing to step in operationally as a Client Manager when required.
You work closely with the Risk and Compliance departments to continuously strengthen our compliance framework, improve processes, and maintain a robust KYC and onboarding environment. This position offers a unique opportunity to make a direct impact on the quality, reputation, and operational excellence of our organization.
Some of the things you will be doing

• Ensure timely and accurate onboarding of new clients and projects in accordance with relevant laws, regulations (incl. Wwft), and internal policies.
• Act as escalation point for complex onboarding cases.
• Oversee and, when needed, perform periodic and event-driven file reviews of existing clients to ensure ongoing compliance.
• Safeguard the integrity of the onboarding and review framework in coordination with the Director Risk & Director Compliance.
• Ensure internal procedures, risk assessments, and documentation standards are followed consistently.
• Proactively identify compliance risks and drive remediation and process improvements.
• Lead, coach, and support a team of 5 Client Managers across Amsterdam and Bangalore.
• Set a strong example in knowledge, work ethic, communication, and professionalism.
• Monitor team performance, support development, and foster a culture of quality and accountability.
• Step in operationally as Client Manager when required to support workloads or complex cases.
• Maintain strong relationships with internal stakeholders such as Compliance, Legal, Operations, and Commercial teams.
• Ensure transparent communication regarding onboarding timelines, risks, and compliance matters.

Skills & Qualifications

• Minimum 5 years of experience in KYC, Client Onboarding, Compliance, or similar roles.
• Extensive knowledge of KYC, AML, compliance and risk policies, and relevant Dutch and EU laws/regulations.
• Strong understanding of due diligence processes for complex (international) corporate structures.
• Brings valuable managerial or team lead experience to guide and inspire the Client Management team.
• Fluent in both English and Dutch, enabling strong communication with clients and stakeholders.
• Familiarity with Escrow & Settlement or payment institution environments is a plus and helps accelerate onboarding into the role.
• Proven ability to work under strict deadlines and manage multiple priorities simultaneously.
• Completed Master's degree (e.g., Law, Business Administration, Finance, Economics, or similar).

About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people.

• We have been voted a Top Workplace every year since 2006.

• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

• Employees are eligible for success sharing, bonus, or commission plans based on role and individual performance.

• CSC offers a competitive and comprehensive benefits package as part of your Total Rewards that includes annual leave, tuition reimbursement, employee referral bonuses, and more.

• As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.