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Job Title: Global Process Owner - O2C
Location: UK Homebased
Type: 18 month fixed term contract.
Start date: 1st October 2026
We are hiring for a Global Process Owner - O2C to join us for an 18th months fixed term contract. In this role you will act as the overall business lead for the Order-to-Cash workstream within Project Wyoming, BSI’s ERP business transformation programme.
You will provide senior leadership through the SAP S/4HANA transition, acting as interim Global Process Owner for O2C and owning the end-to-end business design, governance, readiness, deployment and adoption of the future-state process.
This role is accountable for ensuring that O2C processes are standardised, simplified, controlled and scalable across BSI, with clear ownership of process decisions, policy implications, controls, data, reporting and adoption.
This is a hands-on transformation leadership role requiring strong O2C process expertise, credible GPO experience and proven SAP S/4HANA implementation experience. Experience of working within a professional services environment and the SAP PSA module is also desirable.
Key Responsibilities
- Lead the global Order-to-Cash (O2C) workstream within a major SAP S/4HANA transformation programme, acting as the accountable business lead throughout delivery.
- Own the design and governance of end-to-end O2C processes, ensuring global standardisation, robust controls and operational excellence.
- Serve as the interim Global Process Owner for O2C, driving strategic process decisions and ensuring alignment across regions, divisions and functions.
- Partner with business, technology and transformation teams to deliver seamless integration between SAP S/4HANA, PSA, Salesforce and key finance processes.
- Champion fit-to-standard principles, challenging requirements and promoting adoption of SAP best practices.
- Lead O2C business readiness activities, including testing, training, process documentation, cutover planning and post-go-live support.
- Define and drive O2C performance metrics, reporting and continuous improvement initiatives to enhance billing accuracy, cash collection and customer experience.
- Build and lead a global network of stakeholders and SMEs, ensuring successful deployment and transition to a sustainable post-go-live governance model.
To be successful in the role, you will have
- Significant senior experience leading Order-to-Cash transformation in a complex, multi-country organisation.
- Proven SAP S/4HANA implementation experience, including hands-on involvement in process design, fit-to-standard, testing, deployment and hypercare.
- Demonstrable experience acting as a GPO, Process Owner, Process Architect or senior process transformation lead for O2C.
- Deep understanding of billing, accounts receivable, cash application, credit, collections, disputes and working capital.
- Experience leading global process standardisation and challenging local variation.
- Experience working with Systems Integrators and technology teams to translate business requirements into practical system-enabled processes.
- Strong programme leadership and delivery discipline.
Grow your career and expand your skills and knowledge. At BSI, we offer opportunities to work across industries and across the globe. You’ll benefit from the different perspectives and experiences of your international colleagues, as well as ongoing training and development.
We offer flexible working, as well as 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.
*Please note: BSI are unable to provide visa sponsorship for this vacancy
Together, we are building an organisation that is ready to meet the challenges ahead. Grow your career as you help us shape what comes next.
We exist to have a positive impact. Our people influence international thinking and action on important issues. Our 86,000 customers are based in 193 countries across the globe.
Now we’re taking on society’s biggest challenges. We’re developing standards and guidelines that will help our customers get to net zero, and we’re defining the way new technologies such as AI impact all our lives.
We’re focused on our future – and we’re looking for people who want to grow with us as we take on the challenges of tomorrow. At BSI, you’ll find a workplace where everyone can flourish and thrive, where innovation is encouraged and where learning is part of your everyday. You’ll contribute to work that shapes industries and enhances lives – and you’ll take pride in what you do.
We’re looking for passionate people who want to make a difference in a purpose-led organisation. If that sounds like you, apply now. Together, we can help create a better society and a more sustainable world.
D&I Policy
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.
If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner.
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About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
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