The Global Payments Authoriser is responsible for ensuring accurate authorization of payment transactions, managing workload, supporting the team with information updates, providing training to junior members, and identifying areas for operational improvement. Success is measured through effective communication and timely completion of tasks.
Company Description
IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.
Job Description
Responsibilities (how we will measure success)
- Ensure all payment transactions within business-as-usual are authorised accurately, and within assigned payment deadlines. Maintaining open communication with Workflow Manager of progress or issues.
- Completing reconciliations process with signatories for additional release, or associated confirmations for payment instructor including ensuing administration
- Reviewing payment packs for accuracy, forwarding within payment deadlines to authorising party
- Managing assigned workload, ensuring all queries are responded to in a timely manner and to required standards, including detailed investigations as requested by Workflow Manager.
- Input of payment statistics on a daily basis
- Support Level 2 Workflow Management
- Review of Input in Level 4 absence and during peak processing times
- Providing support to global team with {Investran} information updates, creations and amendments.
- Providing support and training to the wider team, including junior team members as required. Identifying and communicating training needs to GPT Manager
- Building proficiency in all internal software within the remit of your role
- Effectively communicating with Client Services Teams on the progress of cross-departmental tasks.
- Assisting Management Team in the creation and maintenance of error reports.
- Remaining proactive in identification of areas of operational risk, proposing appropriate remedial action following identification of errors within required timeframes
- Identifying and communicate areas of opportunity for process improvement, de-briefing to team members as required
- Assisting with delivery actions relating to team and departmental projects.
Key competencies for position and level
In addition to encompassing our Group Values (Authenticity, Boldness and Collaboration), you will exhibit the following:
- Customer Focus
- Interpersonally savvy
- Action Orientated
- Plans and Delivers
- Shows resilience
- Communicates effectively
Qualifications
ESSENTIAL
- Experience working in a similar environment with enforced deadlines and delivery timeframes
- Experience coaching and supervising junior team members
- Excellent organisational, prioritisation and interpersonal skills
- Strong communication skills
- Strong proficiency in Microsoft Office suite particularly Excel and Word
- A positive attitude, and ability to work under pressure
- Excellent attention to detail
- Strong team ethic
DESIRED
- Advanced Excel skills
- Accounts payable / Bank payments experience
Additional Information
At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.
Similar Jobs
Be an Early Applicant
As an Associate Cybersecurity Advisor, you will assist in delivering cybersecurity services, learn about the Cyber Threat Landscape, help customers with incident response, and maintain strong relationships with clients. You will support the Managed Services team by triaging alerts and delivering tactical reports to improve security postures.
Be an Early Applicant
As a Professional Services Associate, you will focus on quality assurance for client implementations, monitoring data setups and exchanges, and escalating issues as needed. The role involves developing expertise in the company's product and backend processes, identifying gaps, supporting integration changes, and collaborating with cross-functional teams to enhance client experience.
Be an Early Applicant
As an Order Management Associate, you will manage client and vendor purchase orders, track shipments, ensure accuracy, conduct quality checks, and troubleshoot issues. You will prioritize tasks, negotiate with vendors, and respond to client inquiries while maintaining meticulous attention to detail in a fast-paced environment.
What you need to know about the Belfast Tech Scene
If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
