Fraud Support Associate I

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

FIS is the world’s largest global provider dedicated to banking and payments technologies. You will be joining an existing team of Fraud Support Associates based within our Birmingham Office. Our team is fast-paced, friendly, diverse and always determined to provide the best possible solutions to clients and customers.

What you will be doing

Working as part of the team the purpose of your role will initially be to identify and minimise fraud losses for our clients issuing debit, prepaid and credit cards.  As you develop further into other areas of the business you may also monitor referrals created where FIS provide Anti-Money Laundering and Customer Due Diligence screening.

Key Accountabilities:

• To monitor and investigate potentially fraudulent transactions in an efficient and timely manner.

• To support the team responsibilities by working to department standards and ideals.

• Follow client defined and documented processes for alert review, customer contact and account blocking strategies.

• Review of application fraud, AML alerts and referrals and investigation and escalation of potential associated concerns.

• Reviewing application information in conjunction with other data sources for anomalies or inconsistencies.

• Monitoring alerts and workloads across multiple systems to mitigate transactional fraud losses.

What you bring:

• An enthusiasm to develop, enhance and realise the department vision to provide its customers with an effective, efficient, and exceptional financial crime solution.

• Ability to maintain focus and drive to complete workloads efficiently.

• Experience in a Financial Crime team/department or a customer services unit for a retail bank or business process outsourcer.

• Excellent interpersonal, written, and verbal communication skills.

• The role will also be open to entry level applicants.

Added bonus if you have:

• Knowledge of chargeback processes would be an advantage, but not a prerequisite.

• Working knowledge of industry best practice fraud operations processes.

• Knowledge of fraud, AML and compliance related regulations (GDPR, PCI, FCA, etc)

What we offer you

• 35 working hours per week, Monday to Sunday with agreed shifts between 8am to 8pm; inclusive of working 3 weekends out of 8.

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.

• A competitive salary.

• A variety of career development tools, resources and opportunities.

• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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