Job Description
As a Fraud People Lead in the Complex Fraud and Resolutions team you will lead in a dynamic, fast paced, customer and colleague centric environment. You will have a passion for developing others whilst learning new skills and support customers with their financial needs. You will be an excellent communicator and passionate about getting it right first time for customers and colleagues alike using various channels. You will think 'outside of the box', problem solve and have the desire to change, implement and own processes.
Job Responsibilities
- Optimise performance across key operational KPI's, financials and people metrics, smashing team goals
- Work collaboratively with the relevant teams to continuously improve operational and business performance to optimise both the customer and employee experience
- Own change to improve delivery. Be a critical thinker, establish root cause and champion change
- Lead and act as a role model to all colleagues and peers and be an advocate of our brand
- Foster an exceptional and unique culture
- Drive exceptional performance. You will be comfortable with thinking big but starting small, knowing the best ways to fuel our people power and enhance service
- Own processes and products for colleagues and customers and Change Champion
- Understand and research customer behaviour and share knowledge with wider team and peers
- Become a multi-channel expert across all platforms and functions that we operate across
Required Qualifications, Capabilities and Skills
- Demonstrates leadership
- Passionate and curious about people, take extreme accountability, think commercially
- Lead colleagues and self, through times of ambiguity
- Be able to drive results through colleague engagement, creating a culture of success
- Have excellent communication and presentation skills, both written and oral, ability to share our vision and goals
- Be customer centric with a real focus on 'out of the box thinking' to support resolutions and inquiries
- Champion colleague culture, lead by example, and provide feedback and recognition at every opportunity
- Have intrinsic passion to coach and support delivery of first class service to colleagues and customers
Preferred Qualifications, Capabilities, and Skills
- Previous experience working in a fraud operation within a financial institution
- Experience in leadership including, coaching and performance management
- Knowledge of the UK regulatory framework and best practice regarding fraud prevention
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About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
