At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department OverviewThe primary role of the FM Core & Control Room team is to ensure that all network elements are operating effectively and investigate and resolve any issues that arise to jeopardize this.
The nature of this task requires significant levels of co-operation with internal and external resources and the role has a high profile with customer counterparts.
Engineers are to take ownership and progress alarm tickets and fault reports to resolution, liaising with other resources as and when required.
Knowledge transfer and recommendations to improve remote analysis by other members of Operations is expected.
Job Description
Provide 2nd Line technical support to the NOC relating to Core & Control Room alarms and customer received reports of failed services.
Provide input into the creation of knowledge documents and procedures to ensure that the end users receive optimal service.
Ensure owned tickets are updated regularly.
Represent MSI in a technical capacity when interfacing with customers.
Represent Operations in internal discussions relating to fault investigation and trend analysis.
Provide informal training and support to resources in the NOC.
Liaise with and provide competent support to MSI 2nd and 3rd line technical support teams.
Own and drive enhanced/escalated faults within MSI and towards other vendors.
Strive to ensure that all fault cases are handled within defined SLAs.
Liaise closely with DSB counterparts ensuring common understanding relating to procedures etc.
Ensure provided tools are utilized to best effect to provide the greatest support in fault resolution.
Provide timely and constructive feedback to NOC personnel regarding case handling, notes, analysis etc and notify NOC and Support Manager if continual feedback shows no improvement.
Provide input to Support resources in the creation of proactive scripts and be prepared to analyze captured data.
In conjunction with NOC staff, provide feedback to system owners of support tools suggesting operational improvements in said tools.
Provide Operations management with updates, recommendations etc as and when required.
Any other tasks requested by Operations Management.
Be prepared to travel within Norway at short notice and remain away from home for a number of days.
Operate necessary support equipment competently.
Participate in a 4/5 weekly rota providing oncall support 24/7. This involves travelling to site to rectify issues.
Act as Operations technical Point of Contact for minor projects implemented alongside current Core deliveries.
Basic Requirements
Technically skilled within Telecommunication (BTS, transmission, radio interface, core knowledge etc.)
Sound knowledge of TETRA technology
Engineering degree in Telecommunication or similar, or more preferably, relevant, recent work experience in a similar role
Team player with excellent communication skills, both internally and towards external parties
Can handle high pressure situations, used to dealing with multiple faults that occur simultaneously and be able to prioritize
Experience from NOC or other support desk work is a distinct advantage
ITIL experience
Experience with using trouble ticketing systems and appreciating SLA deadlines
Security clearance to Norwegian SECRET/HEMMELIG level or higher is an absolute requirement for this position. Only applicants who satisfy the requirements for or already hold such clearance, will be considered for this position.
Security clearance and authorization:
Security clearance at KONFIDENSIELT (CONFIDENTIAL) level before accession.
Authorisation:
BEGRENSET (RESTRICTED)
Driving Licence (category B)
Travel Requirements10-25%
Relocation ProvidedNone
Position TypeExperiencedReferral Payment PlanNoCompanyMotorola Solutions Norway AS
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
