Ready to make a real impact in the fight against fraud? Join us as a Financial Crime Manager and play a pivotal role in protecting millions of members by shaping cutting edge detection strategies that stay ahead of increasingly sophisticated threats. Leading a specialist Fraud Analytics team, you’ll drive system led and data driven capabilities focused on payment fraud and scams, sitting at the heart of our Economic Crime function and partnering closely with Fraud Operations, Risk, and Technology.
This is a high impact leadership opportunity where you’ll combine strong people management with deep fraud expertise to deliver measurable improvements in fraud performance. You’ll guide and develop a team of analysts, allocate priorities, and work closely with senior stakeholders to influence decision making, mitigate risk, and embed effective fraud strategies. With a curious, analytical mindset, you’ll translate complex data into actionable insights, confidently consult on fraud subject matter, and recommend innovative solutions that protect customers and the organisation.
We’re looking for a collaborative and forward-thinking leader with proven experience in fraud or financial crime, strong stakeholder management skills, and the confidence to lead through change. You’ll bring a passion for tackling fraud, the ability to influence at all levels, and the drive to continuously improve both team performance and customer protection.
We are happy to consider flexible working approaches to help you perform at your best.
This is a 12-month Fixed Term Contract opportunity.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll be assigned to our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. If your application is successful, your hiring manager will provide further details on how this works.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
ResponsibilitiesWhat you’ll be doing
In this role, you’ll lead and inspire a high-performing Fraud Analytics team, creating an environment where innovation, accountability, and continuous improvement thrive. You’ll shape and deliver effective detection strategies for payment fraud and scams, using data and analytics to minimise customer harm and financial loss. Taking ownership of fraud detection systems, you’ll oversee their design, optimisation, and performance to ensure they remain robust, responsive, and aligned to evolving threats.
Working at the intersection of strategy and execution, you’ll translate fraud risk objectives into practical analytical solutions that enhance customer journeys and strengthen protection. You’ll collaborate closely with Fraud Operations to ensure insights are actionable and seamlessly embedded into frontline processes, while providing expert guidance on emerging fraud risks and trends. Alongside supporting change initiatives and system enhancements, you’ll also engage with technology partners and senior stakeholders, delivering meaningful insights and influencing decisions that drive continuous improvement in fraud prevention.
About you
We’re looking for an experienced people leader with deep expertise in fraud and analytics, able to bridge strategy, technology and operations while driving meaningful outcomes.
As a minimum, you will have:
Proven experience in fraud analytics, payments fraud, or scam risk management within financial services
Proven leadership experience, with a track record of developing and empowering specialist analytical teams
Hands-on experience with fraud systems, rules engines, or analytical tools
A proven ability to deliver data-led fraud strategies and drive system improvements
Experience working closely with Fraud Operations and frontline teams to deliver practical, effective solutions
Excellent stakeholder management skills, with the confidence to influence at senior manager and director level
A solid understanding of the UK fraud landscape, including APP scams, card fraud, and mule activity
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
QualificationsThe extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Please note that should you be successful in securing this role, the job title on our internal systems will be Finance Crime Manager (Change & System).
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