The Client Service Manager is an intermediate level position provides an opportunity to be part of the Futures Derivatives Client (FDC) franchise , managing a portfolio of high-profile global clients across ETD (Exchange-Traded Derivatives) / OTC (Over-the-Counter derivatives) cleared covering the complete trade lifecycle, cash and collateral, fees & comms and FX (foreign exchange) management along with regular reviews across the client flow. Ensure all queries are acknowledged, investigated, resolved within expected timeframes in line with Citi policy's. Provide analysis and root cause for a client’s, chair internal meetings across both operations, technology and the business to resolve and prevent issues re occurring. Be a thought leader and drive cross departmental Initiatives and client initiatives. Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
What you will do:
- Manage a portfolio of clients across both Platinum and Non platinum FDC client base
- Manage complete ETD/OTC Cleared lifecycle including but not limited to trade, cash and collateral, expiry management and fees & comms
- Ensure all queries are acknowledged, investigated, resolved within the expected timeframes in line with Citi standards.
- Provide analysis and root cause for a client’s, chair internal meetings across both operations, technology and the business to resolve and prevent issues re occurring
- In partnership with Sales, Relationship Sales ,look to understand the front to back needs of our clients with the aim of providing them with the most optimal client experience whilst minimizing any operational risk
- Provide clients with clear and concise updates relating to (market events , delays or technology issues)Perform monthly MIS (Management Information System) to review client performance internally and with the client, prepare MIS for in person or zoom meeting with the client be able to lead meeting and grow relationship.
- Participate (where required)in documentation of business requirements and testing of new processes, systems roll outs and UAT testing for strategic and regulatory initiatives both internal and external (including mandatory)
- Understand the product (ETD/OTC) and regulatory environment impacting our client portfolio, along with the group procedures and CITI policy's
- Be a thought leader and drive cross departmental Initiatives and client initiatives.
What we require from you:
- Sufficient prior relevant product (ETD/OTC Cleared) experience required
- Consistently demonstrates clear and concise written and verbal communication skills
- Preferred background in client relationship management
- Bachelor’s Degree/University degree or equivalent experience (Preferred)
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
What we can offer you:
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (reviewed annually), and enjoy a whole host of additional benefits such as:
Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances.
Employee Assistance Program
Pension Plan
Paid Parental Leave
Exclusive discounts for employees, family, and friends
Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
#LI-COF
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Job Family Group:
Operations - Transaction Services------------------------------------------------------
Job Family:
Securities and Derivatives Processing------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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