Enterprise Technical Architect

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Atlassian Enterprise Technical Architects (ETAs) are technical experts with Atlassian Cloud and SaaS solutions, delivering technical guidance to drive customer value realization for clients that have purchased Advisory Services from Atlassian.
ETAs are accomplished at delivering performant technical practices at scale, aligning product capabilities with business needs and desired outcomes. They partner with Enterprise Solutions Strategists to provide the solutions and technical guidance needed to help the customer achieve their desired outcomes and goals.
You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Atlassian Enterprise Technical Architects aim to help enterprise customers get the most of their Atlassian investment.
Your future team
With over 250,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola advance humanity through the power of incredible software that unleashes the potential of every team.
With a focus on value selling, we help our customers understand how our products combine to create enterprise solutions that transform their business's outcomes. We're different from other organisations because we approach everything we do using our value of 'play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian.
Our team enjoys high earnings potential with the enterprise white space opportunity ahead of us, selling impactful products that are at the forefront of cloud and artificial intelligence utilization.
In this role, you will:

• Design technical solutions and prescriptive solution-specific guidance for direct customer engagements
• Cultivate deep technical expertise in the Atlassian Platforms, staying up-to-date on all new capabilities to support varied customer needs
• Understand technical requirements, guide implementation of solutions and ensure successful product adoption
• Create solution content to support customer goals and outcomes
• Collaborate with Enterprise Solutions Strategists to map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey
• Ensure the voice of the customer is represented inside of Atlassian, contributing direct and actionable feedback to both internal Product teams in their specific solution areas
• Collaborate with Atlassian Strategic Engagement Managers, Enterprise Solutions Strategists, and other internal and external teams to support the client and promote expansion opportunities
• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Your background:

• 8+ years of experience within SaaS companies.
• 2+ years of Enterprise customer-facing roles.
• Demonstrated expertise in SaaS and Atlassian Cloud.
• Experience administering Atlassian DC and/or Cloud ecosystem including tools like Access, Jira Software, Jira Service Management, Confluence and Crowd.
• Background in SaaS based-architectures, integration methods, and security considerations.
• Experience with Atlassian's Cloud migration process, associated migration utilities, and hybrid SaaS and on-premise deployment models.
• Experience supporting the entire lifecycle of the Atlassian ecosystem.
• Technical product demonstration, documentation, and presentation experience.
• Comfort speaking to and influencing a customer's technical teams.
• Experience helping an organization adopt an Atlassian product or similar product.

Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .