Director, Business Operations Management

The Director, D1 Operations EMEA is a senior regional leader responsible for designing, scaling, and operating a high‑impact post‑sales operations function across their region. This role owns the regional operating model, translates global strategy into regional execution, and ensures post‑sales teams operate with speed, consistency, governance, and measurable outcomes.

As a member of the extended D1 Operations leadership team, you will lead a team of analysts, partner closely with regional CS, Support, and Services leaders, and act as the primary operational counterpart for EMEA leadership. You will balance strategic ownership with select hands‑on engagement on the highest‑impact initiatives.

This role requires deep post‑sales operations expertise, strong people leadership across cultures and time zones, and the ability to apply automation and AI‑enabled approaches to reduce operational friction and scale delivery excellence globally.

Responsibilities

• Serve as the primary operational partner to regional post-sales leadership, ensuring global alignment of standards and priorities
• Lead, develop, and scale the regional D1 Operations team
• Partner with regional peers and D1 leadership to set clear priorities and ensure consistent execution against roadmap deliverables
• Operate as a hands-on leader, personally own high-impact initiatives while demonstrating operational excellence to the team
• Establish and maintain a strong operating rhythm for the region, including oversight of regional programs, reporting, workflows, and documentation
• Provide regional insights and feedback to inform the evolution of global operating models, standards, and tooling
• Partner with business leaders and team members to continually identify bottlenecks and translate them into clear problem statements and proposed solutions
• Identify repetitive, high-volume manual work performed by delivery teams and implement automation to eliminate it
• Apply AI-enabled approaches to improve throughput, governance, and data quality

Qualifications

• 10+ years in post-sales operations or business strategy roles in SaaS or enterprise software
• 5+ years of people leadership experience (or equivalent team-lead experience) with demonstrated coaching and talent development
• Experience supporting large-scale post-sales organizations across both technical and non-technical functions
• Proven track record of delivering complex regional programs with measurable operational outcomes for a global organization
• Strong track record of delivering process improvement initiatives using structure methodologies as well as driving adoption and outcomes from those improvements
• Ability to operate and lead through ambiguity, understand and structure complex problems, and influence stakeholders
• Deep analytical fluency with KPIs, dashboards, and executive-level reporting

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
• A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.
• Attractive compensation packages and stock purchase options with numerous benefits and advantages.