Cambridge Spark
Digital Product Mentor (Digital and AI Product Manager Programme)
Department: Delivery
Location: Home based, UK (with occasional travel to our London office)
Reports to: Programme Performance Manager
Contract: Full-time
Hours: 37.5
Salary: Depending on experience
A quick note before you apply: We are only able to accept applications from candidates who are currently based in the UK and hold the legal right to work here.
Role Overview
This is a dual role to support both the workshop delivery and 1-1 apprenticeship mentoring support to learners on our Digital Product Manager. The role is responsible for workshop delivery on Cambridge Spark’s best-in-class educational programmes, primarily this would be on our funded programmes with some additional delivery on Corporate Training where required. In addition to the training, the Mentor responsible for providing technical support and feedback to the Apprentices. The Mentor will ensure that teaching, learning and assessment is of a gold standard and that retention, achievement and grading outcomes are at or above national standards and learner progression is robustly monitored.
Key responsibilities
- Deliver to our existing DPM learners.
- Design Innovative and engaging teaching and learning strategies.
- Support learners with developing technical skills.
- Provide Ad-hoc technical support and check-in sessions.
- Deliver webinars to our existing DPM learners .
- Deliver Office Hours to our existing DPM learners.
- Provide regular feedback and updates on learner progress to the learners dedicated Coach.
- Attend the regular team meetings and provide updates as requested on learner progress.
- Support with any ad-hoc duties or requests that may be reasonably required to successfully carry out the role or to support the business.
- Support the Quality Assurance process, attending standardisations and commitment to own CPD.
- Extend the English and mathematical skills of learners through ongoing delivery of technical teaching.
- Support with eligibility professional discussions.
- Formative and summative assessments against the Knowledge, skills and behaviours of the Apprenticeship Standard for both the Digital Product Manager.
- Support learners with developing and producing high quality portfolio of projects.
- Support learners to prepare for the Apprenticeship End Point Assessment.
- Provide Ad-hoc technical support and check-in sessions.
- Attend weekly and ad-hoc 1:1 and group mentoring sessions.
- Prepare the learner to enter into Gateway.
- Provide regular feedback and updates on learner progress to the Learner Success Team.
- Support the Faculty team with content development and learner support tickets.
- Provide general advice, guidance to all learners.
- Act as a support point of contact for learners with portfolio queries.
- To safeguard children and vulnerable adults from harm and to report concerns in accordance with the Cambridge Spark process.
- To develop good relationships and encourage equality of opportunity between different groups and eliminate discrimination, harassment and victimisation.
- Attend the regular team meetings and provide updates as requested on learner progress.
- To support with any ad-hoc duties or requests that may be reasonably required to successfully carry out the role or to support the business.
Candidate Specification
Essential Skills
- Teaching, training or mentoring experience.
- Relevant Technical Qualifications.
- Relevant industry experience.
- Experience of prioritising workload, working to strict deadlines and following governing procedures and controls.
- A minimum level 4 qualification within the subject area.
- Equivalent Product Management Certifications such as: Certified Product Manager (CPM) or Certified Scrum Product Owner (CSPO).
- The ability to work independently and as part of a team.
- Excellent verbal, written and interpersonal communication skills.
- Ability to work under pressure.
- Committed to student success and supporting students to fulfil their potential.
- Commitment to continuously developing teaching and technical knowledge and skills.
Technical Knowledge and Skills
- User-Centred Design: Experience in user-centred design principles and methodologies is essential.
- Agile Methodologies: Experience with Agile methodologies such as Scrum or Kanban.
- Product Management Experience: Background in product management, ideally with a track record of successfully delivering digital products or services.
- Business Analysis and process modelling.
- Digital leadership and Change Management experience.
Desirable Skills
- Able to differentiate and create enjoyable learning opportunities.
- Experience of prioritising workload, working to strict deadlines and following governing procedures and controls.
- Experience in a role of a similar nature within formal teaching or Apprenticeships.
Company Benefits:
- Pension with 4% matched contributions, opportunity to opt into salary sacrifice scheme
- 25 days holiday + Flexi bank holidays + 1 day off on your birthday
- A day for volunteering
- Enhanced Maternity and Paternity Leave
- Health & Wellbeing allowance of up to £30 per month
- Annual Summer and Xmas events
- Company socials including everything from Cambridge College formals, pub nights to team building events
- CPD Allowance alongside quarterly reflections to ring fence time for development and growth
- Private medical insurance and cash plan
- Holiday buy back scheme (up to 10 days p/a)
- Employee Assistance Programme with a dedicated company counsellor
Background to our Organisation
We are an education technology company that enables corporate and government organisations to achieve their business goals by educating their workforce with critical digital transformation skills to succeed in the AI era.
We deliver unique and innovative professional education that is accelerating the digital transformation of our clients, advancing the careers of their employees, helping people get into work and closing the digital skills gap. We are in a sector that is crucial to the economy and workforce, with a lot of opportunity for change and innovation. We are at the cutting edge of teaching applied data and digital skills, with our unique patented learning platform EDUKATE.AI offering our clients and learners a unique learning experience. EDUKATE.AI was developed with support from Innovate UK and provides all of our learners with 24/7 immediate feedback on their work, helping accelerate the learning process and providing a sandbox environment to experiment on real world datasets.
Since 2016, we have supported more than 15,000 learners across four continents with nearly 550,000 pieces of code submitted for feedback on EDUKATE.AI. We are trusted by some of the most recognisable brands in the world to educate their workforce, including Microsoft, the NHS, GSK, easyJet, the BBC and John Lewis. Our focus on applied learning to create business impact sets us apart - individual learners have reported applying their skills at work to generate recorded value of up to £40m.
Our Values
At the centre of the way we work together and inspire each other to achieve success are these core values:
Entrepreneurial
We take initiative and show entrepreneurial spirit which fuels innovation at Cambridge Spark. This includes identifying opportunities for improvement, taking ownership for implementing solutions effectively and driving improvement by using proof of concepts to demonstrate the feasibility and value of their work.
Team Spirit
Everyone is part of building an open and transparent culture, communicating effectively to raise issues, discuss improvements and share the evidence used to make decisions.
Customer-focused
Our customers are at the centre of everything we do, inspiring us to create great work. We strive to build friendly, professional and lasting relationships with them to better understand and anticipate their needs.
Gold Standard
We are experts in our field and are constantly developing our technology and offering. We set the benchmark in our industry: both in what we offer customers and in how we deliver it.
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Cambridge Spark is an Equal Opportunities Employer and prohibits discrimination and harassment of any kind. Cambridge Spark is committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cambridge Spark are based on business needs, job requirements and individual qualifications, without regard to race, colour or ethnicity, ability or disability, gender or gender reassignment, sexual orientation, marital status, religion, age or any other status protected by the laws or regulations in the locations where we operate. Cambridge Spark will not tolerate discrimination or harassment based on any of these characteristics. Cambridge Spark encourages applicants of all ages.
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