Digital Consumer Analyst

Mō te tūranga | About the Role

This Digital Consumer Analyst role sits in the Digital Consumer team responsible for the strategy and effectiveness of the Online Banking and Mobile App channels ("Channels"). This role will work closely with the Digital Managers and Head Of Digital Consumer to track performance of the digital channels, identify trends and opportunities, produce reports and insights, support the strategy for the channels, and collaborate with stakeholders on strategic initiatives. (Please note: this role does not work with the public website or MarTech.)

Key Responsibilities of the role:

Data Analysis & Analytics

• Track and report on performance of the mobile app and online banking channels to identify trends and opportunities.
• Maintain view of all data, reports, analytics and other insights available to support analysis and decision making.
• Analyse customer satisfaction and feedback to identify opportunities for improvement.
• Provide recommendations to improve results and achieve objectives.

Support Strategic decision making

• Analyse and report on the competitor landscape.
• Stay on top of trends and disruptors in the industry.
• Support management of the digital backlog.
• Model commercial benefits to support the development of business cases.
• Conduct strategic reviews as required.

Champion Customer Outcomes

• Support the development of business requirements.     
• Collaborate with experience designers ensuring customer needs are well understood and solutions maximise customer value.
• Support impact assessment of incidents as required.

Change, Risk and Governance

• Support the Digital Channel review process.
• Support the management of Risks as required.
• Support change management for digital releases when required, for both customers and staff.

Nā tāu rourou | What will you bring?

• At least 4 years’ experience as a BA / Digital Analyst, in a Digital team or environment
• Experience working with Digital products such as Mobile Apps
• Data analysis and visualisation skills
• Strong analytical and critical thinking skills
• Excellent communication skills
• Demonstrable focus on delivering positive outcomes for customers
• Enjoy working collaboratively within a team
• Be comfortable dealing with ambiguity and change as well as being able to prioritise
• Tertiary qualification preferred
• Financial services knowledge preferred

Westpac Hei Wāhi Mahi | Working at Westpac

In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development – we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter. 

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. 

Mahi tahi tātou, kaha ake tātou | Together Greater

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