Recognised globally as a Best Place to Work, we’re a people-first company where long-term wins always matter more. As part of our team, you will shape the future of fintech with real technology, care, and purpose.
Your role at Xevera:You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image. This position is based in our Kenya office and follows a hybrid working model, with 4 days in the office and 1 day working from home per week.
You will:- Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail.
- Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
- Update clients on their request status accordingly.
- Verify documents submitted by clients within specific regions on an hourly basis.
- Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
- Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
- Achieve quarterly KPI targets set by the CS manager.
- Perform other ad hoc tasks assigned by the manager.
- Good communication skills in English, and other native languages.
- Strong client-facing and communication skills
- Troubleshooting and multitasking skills
- Customer service orientation
- Bachelor’s degree in business administration or related field
- Self-motivated and highly reliable
- Competitive and attractive compensation
- Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
- Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
- Generous time off, including 21 days of annual leave and paid sick leave
- Allowance for sports club memberships or other physical exercise activities
- Holiday flight tickets and accommodation coverage (within the yearly limit)
- Meal and transportation allowance
- Education allowance for your children’s school and kindergarten fees
- Outstanding team-building experiences and corporate parties
- Interview with the Talent Acquisition team (up to 40 minutes)
- English test (up to 30 minutes)
- Written assessment (1 day)
- Interview with the trainer (15 minutes)
- Final interview (1 hour)
For Customer Support roles, growth is not just a promise - it's a path. At Exness, you can build a stable, fast-moving career where your skills grow with your impact.
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Please note: We occasionally amend or withdraw Exness jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Exness/Exness Group companies around the world. Exness Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Exness. Anyone who demands such a fee is not an authorized Exness representative and you are strongly advised to refuse any such demand.
At Exness, we're an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce.
