We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!
The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we’re taking a radically different approach: providing job seekers with control, ownership and choice, so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionise the industry.
After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019 and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support we’ve been able to accelerate our mission as we expand throughout the US as well as the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful!
Main Purpose
At Indeed Flex we are here to disrupt the staffing industry, through ground breaking technology. Underpinned by a layer of support second to none, we provide our clients the ability to manage their temporary staffing requirements in a single and coordinated way.This team is responsible for monitoring fulfillment in a day to day operations capacity and client support. This role involves managing and resolving queries, troubleshooting advanced problems, and collaborating with cross-functional teams to solve challenges and improve the overall customer experience.
Responsibilities & Duties
- Primary role is supporting clients with enquiries via email and phone and serving as go to for operational support for clients, agency partners and internal stakeholders.
- Provide expert-level support on products/services, troubleshooting advanced technical or service-related issues.
- Work cross-functionally with other internal departments..
- Build and maintain an in-depth understanding of the systems we use (SalesForce, G-Suite, Tableau, Zoom, Slack, etc).
- Be a part of implementing changes in process design and delivery within the Marketplace Operations team.
- Build and maintain an in-depth understanding of the Indeed Flex platform and the benefits it offers clients and agency partners.
- Assisting with ad hoc admin tasks within the Marketplace Operations team.
- Supporting with ad hoc tasks across the business as required.
Position Type / Expected Hours of Work
Full-Time Position. Temporary through December 30th, 2025. This role will operate on a rotational basis with 7 days a week cover, shifts between 6:30 am and 9:00 pm. This is an in-office position, with the option to work from home on Thursdays. Early, late, or weekend shifts can also be worked from home.
- Experience working in administration and/or high-volume customer service and operations environments.
- Proactive and tech-savvy problem solver.
- Ability to meet deadlines and perform under pressure within a fast-paced environment.
- Strong technology skills, including Salesforce, Zoom, Google Suite incl. Google Sheets & Slides. Must be capable of learning new roles and systems quickly.
- Strong organisational skills, prioritisation, attention to detail, and time management.
- Strong and effective communication skills.
- Ability to be adaptable and open to change.
- Experience working in customer contact centres is advantageous.
- £28000 salary per annum (pro-rata)
- 25 days holiday (pro-rata)
- Free lunch in office
- Discounted gym membership
- Day off on your birthday
- Perkbox - discounts and goodies on some of your favourite brands
You’ll fit right in at Indeed Flex if:
- You’re a great communicator and highly collaborative. We’re best when we all pull in the same direction
- You don’t mind doing the work, whatever it is - you can see the impact at the end and you’re in it for the long haul
- Data is your heart and soul - you know you need it to drive you in the right direction
- You’re proactive and always willing to learn
- You can navigate the ambiguity and high levels of autonomy in a scale up environment - you know what we’re about and you want to be a part of it
