Work Pattern
Week 1
Sunday 0800-1700
Monday 1330-2100
Tuesday 1330-2100
Thursday 0830-1700
Week 2
Monday 1330-2100
Tuesday 1330-2100
Thursday 0830-1700
Saturday 0800-1700
To support the Academy Team Manager and Learning People Support Partner to deliver an outstanding academy learning service at all levels.
Accountabilities:
Develop remarkable people
Support coordination of all development programmes including employability schemes for customer assistants
Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My welcome hubs
Ensure all regional learning hubs and the academy facilities are maintained to a high standard
Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times
Offer exceptional levels of service to all colleagues and visitors across the academy
Delivering regional buddy upskilling where required
Deliver upskilling to Induction facilitators in standalone hubs where required
Listen and act on colleague feedback to make this a great place to work , with the support of BIG
100% accurate execution
Support in coordinating and facilitating where required, business and regional sessions e.g. Product Academy
Build key stakeholder relationships across Centre of Expertise, externally and Region
Utilise digital tools to manage academy learning capacity
Drive high performance
Act as subject matter expert for onboarding and My Welcome
Support the delivery and completion of Compliance Learning across the region
Takes the initiative to suggest solutions and ideas to issues to drive continuous improvement
Technical Skills/ Experience:
Digitally confident with programmes such as Microsoft Teams, Word, PowerPoint and Excel
Comprehensive knowledge of customer shopping channels
Good level of product knowledge and services across the store
Up to date knowledge of the commercial operation and brilliant basics
Good level of digital capability and use of digital tools and applications
Adapting to change
Ability to learn new ways of working quickly and be able to deliver relevant information
Able to confidently deliver information in a public forum and ensure attendees' understanding
Key Relationships and Stakeholders
External Candidates
Colleagues
Store Leadership
Regional People Team
BIG
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
About Us
