Commercial Operations Administrator

Key Responsibilities

• Assist the Sales Team in managing and fulfilling customer orders, including verifying customer information, processing orders, and creating licences to facilitate successful product implementations.
• Send out renewal quotes and process contract renewals maintaining accurate records in Dynamics and CSS. Monitor new submissions, chase purchase orders, and manage cancellations, ensuring timely and precise updates across CRM systems.
• Respond to general enquiries received via the website and Hubspot; document and allocate Info@ email requests, and ensure all customer communications are addressed efficiently.
• Liaise with the Product Specialists Teams to coordinate training events, create support tickets, and manage the dispatch of necessary equipment such as barcode labels and scanners.
• Share customer functionality requests with relevant teams, and support Infrastructure, Cloud Application Ops, Support, and Product Teams by ensuring necessary products and procedures are in place.
• Work closely with the Admin and Reading Cloud Queries Teams to facilitate invoicing, cancellations, and CRM upkeep. Provide coverage during team absences and maintain the cancellation spreadsheet.
• Support third-party renewals (e.g., Groupcall, Biostore, Wonde), prepare reports, raise purchase orders, and ensure order spreadsheets match CRM records for accurate commission allocation.
• Collaborate with the Marketing Team to coordinate promotional activities, including arranging book vouchers and supporting other marketing initiatives.
• Provide telephone support for Sales and Finance via Aircall and handle various ad hoc projects as required.
• Collaborate closely with the Head of Customer Engagement to design, implement, and optimize processes that enable seamless teamwork. 

Skills, Knowledge and Expertise

• Proficiency in MS Office Suite 
• Demonstrable experience in commercial administration 
• Experience working with multiple data sources
• Demonstrable experience of managing multiple tasks 
• Excellent written and verbal communication skills in English
• Strong analytical skills and attention to detail
• Ability to multitask and work accurately at pace and under pressure
• Collaborative and people-focused, with strong interpersonal skills.

About
At ParentPay Group, we believe that when schools run well, students thrive. That’s why we’ve spent decades building the operating system that supports well‑run schools – a seamless layer of tools, insights, and support that makes school life simpler for teachers, leaders, caterers, parents, and students alike.From cashless payments and parent engagement to catering management, library systems, and MIS platforms, we connect the everyday parts of education through simple, secure, and connected tools. What began as a way to make school payments easier has grown into Europe’s leading EdTech group – trusted by over 20,000 schools and 9 million users across the UK and Europe.Every day, our platforms process millions of payments, messages, and data points, quietly working in the background so schools can shine out front. Together, we’re helping schools save time, cut costs, and create more time for learning.ParentPay Group is more than a collection of brands. We are a group of people dedicated to supporting well‑run schools and giving time back to teachers, parents, caterers, admin staff – and most importantly, to students.