Jobs at ParentPay Group

Own the SchoolHire product lifecycle from opportunity discovery through launch and continuous improvement. Define product vision, strategy, positioning, and outcome-led roadmaps using customer research, analytics, and market insight. Prioritize initiatives, partner with engineering on delivery, oversee acceptance testing, and align internal stakeholders. Collaborate with payment teams to improve payment journeys, support commercial teams with product messaging, and represent the product at industry events.

Designs and maintains reusable data warehouse models, dimensional structures, SQL transformations, stored procedures, views, and data-loading processes. Investigates complex source systems, reconciles data, resolves quality issues, documents logic, and supports BI and Power BI requirements. Owns work through development, testing, deployment, and maintenance while collaborating with stakeholders to deliver reliable, scalable analytics assets.

Develop and maintain Power BI reports, dashboards, semantic models, data models, and DAX measures. Use advanced SQL to investigate and optimize complex data environments. Translate stakeholder requirements into clear, decision-focused BI solutions, manage BI projects independently, troubleshoot data issues, and ensure performance, security, testing, documentation, and scalability. The role also involves stakeholder communication, peer review, mentoring, knowledge sharing, and continuous improvement.

Supports retention, renewals, expansion, pipeline, and revenue growth across an assigned portfolio of Further and Higher Education customers. Builds customer relationships, identifies risks and opportunities, maintains accurate CRM and forecasts, prepares commercial materials, and coordinates with internal teams. Progressively assumes ownership of accounts while meeting commercial KPIs and providing customer, market, and product feedback.

Identify and win new school partners through outbound prospecting, networking, referrals, product demonstrations, follow-up, and agreement negotiation. Manage the sales pipeline and CRM records, understand the SchoolHire platform and education market, attend industry events, and collaborate with marketing, onboarding, and customer support teams to ensure smooth customer handovers.

Develop, configure, and customize ServiceNow solutions across ITSM, CSM, mobile, and portal capabilities. Translate business requirements into secure, scalable applications; write and review maintainable code; debug issues; create and execute tests; document functionality; and collaborate with technical teams and stakeholders. The role requires ServiceNow scripting, workflow and integration expertise, strong JavaScript, HTML, and CSS skills, and ServiceNow Administrator and Application Developer certifications.

Drive new business sales for library management software in UK primary and secondary schools. Responsibilities include high-volume cold calling, pipeline management, meeting sales targets, conducting product demonstrations, building relationships with school decision-makers, attending lead-generation events, and supporting team performance. The role requires confident communication, resilience, CRM experience, basic SaaS and Microsoft Office knowledge, and approximately 50 outbound calls per day.

Develops product positioning, messaging, go-to-market plans, launch communications, customer migration materials, sales enablement resources, and internal briefings for Schoolcomms/Parental Engagement and Reading Cloud. Partners with Product, Marketing, Sales, Customer Success, Onboarding, and Implementation teams to support adoption, retention, growth, and customer transitions while incorporating customer, market, and competitor insights.