fme Global Life Sciences Unit (GLSU) specializes in delivering comprehensive business solutions with a focus on data and document migration and business consulting services. We serve a diverse client base in the Life Sciences industry, ranging from innovative start-ups to large global pharmaceutical companies. As a recognized leader, we provide expert consulting, tailored data and document migration, and ongoing support to meet critical needs in their industries. Our strategic partnerships with leading ECM vendors like Veeva Vault, OpenText Documentum, and Generis CARA enable us to offer unparalleled data quality and complex migration expertise and service to our clients.
The Client Engagement Director is a quota-carrying, full-cycle seller responsible for both strategic client acquisition and long-term account development (hunting is the primary focus). This includes identifying and qualifying new opportunities, closing engagements, and ensuring sustained client satisfaction and retention across their territory. The Client Engagement Director remains the ultimate account and client relationship owner, accountable for client satisfaction, upsell and cross-sell opportunities, and cNPS outcomes.
Key Responsibilities
- Drive growth. Achieve annual sales quotas through active lead generation, opportunity qualification, and closing across both existing fme clients and new logo pursuits.
- Full cycle sales. Actively identify and develop new business within current accounts while nurturing long-term client relationships to expand solution adoption.
- Pre-sales focus. Own the client relationship and engagement strategy through the sales cycle; deliver a seamless handoff to the delivery team post-sale.
- Post-sale oversight. Participate in strategic project checkpoints (e.g., Steering Committees) to maintain visibility and provide guidance for delivery execution.
- Client success accountability. Remain accountable for overall client health, satisfaction, and success metrics, including proactive identification of follow-on opportunities.
- Escalation management. Own communication and remediation strategies for at-risk or escalated accounts, in collaboration with internal and external stakeholders.
- Strategic alignment. Maintain executive-level relationships and ensure continued alignment with client stakeholders throughout the lifecycle of the engagement and afterwards for retention and expansion.
- Portfolio stewardship. Simultaneously manage a book of business across mid-market and enterprise clients, ensuring both revenue retention and growth.
Location
This is a remote-based position with the ideal candidate being based in the United Kingdom, Ireland, or Germany.
- Bachelor's degree in business administration, technology, healthcare, or a related field.
- Ten (10) years in services sales with a software or service provider with a track record of successfully selling and overseeing complex and small-scale projects alike.
- Experience in technology implementation and migration projects within the life sciences industry (regulatory, quality, clinical) with regulated software (21 CFR Part 11, EU Annex 11).
- Proficiency in CRM solutions (e.g., Dynamics 365, Salesforce).
- Knowledge of project management methodologies (e.g., Agile, Waterfall) and implementation enterprise life sciences technology.
- Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.
- Strategic thinking and problem-solving abilities, with a focus on driving results and achieving business objectives.
- Business fluent-level English proficiency (spoken and written) is required.
- Expected travel is up to 20% for client and prospect meetings as well as industry events and conferences.
- Pension Plans
- Leave Package
- Work From Home
- Training & Development
